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Erwin Bierens's avatar
Erwin Bierens
MVP
Jul 21, 2017

Service Request links not working anymore

Hi Guys,   Since this morning i'm unable to click on the New service request and View service requests anymore. The hyperlink is gone. Somebody removed the hyperlinks by accident?      
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  • Anne Michels's avatar
    Anne Michels
    Jul 21, 2017

    Thanks everybody for flagging. We've shared this with our engineering team and they are currently looking into this.

    Thanks,

    Anne

Tanya Denton's avatar
Tanya Denton
Steel Contributor
Anne Michels - the problem I believe is that any old tickets created prior to the new experience were not showing. I have just created a new one and now when I go to View Existing Requests, I can see the newly created one. So going forward I think we are OK.
Anne Michels's avatar
Anne Michels
Icon for Microsoft rankMicrosoft
Aug 02, 2017

Hi Tanya, 

There are some customers who currently are experiencing a limited support functionality that might not allow them to see their support history or to open multiple tickets.  We're working on bringing this functionalty back to all customers soon.

Thanks,

Anne

  • Tanya Denton's avatar
    Tanya Denton
    Steel Contributor
    Aug 03, 2017
    Many thanks, luckily for us we only had one previous tickets so not a big deal or us. Thanks for the quick response Anne

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