Forum Discussion
Inbox forwarding rule to an alias
OK, understood. This is by design I'm afraid to say. Inbox or Transport rules will always resolve to the primary email address of any mailbox.
My suggestion would be to remove the spam@ address from the servicedesk@ mailbox, and create a new dedicated shared mailbox for the spam@ email address. You can grant permissions to whoever needs to view the spam@ mailbox. Then when you create your transport rule, you can be confident that it will not resolve to any other email address.
Hi, this sounds very impractical, especially considering that the alias email address exists in the same mailbox as the primary address.
Would a better solution not be to remove the alias from that user, and instead configure a Shared mailbox and grant delegate access?
Thanks for the reply. This is a shared mailbox. How would delegating control allow me to separate the forwarded messages from regular messages?
Ah I see, did not realise it was actually a Shared mailbox. So, let me make sure I understand this correctly;
You have a shared mailbox with a primary email address and an alias/secondary email address?
When an email is sent to the secondary email address, you want a rule to move that email to another folder?
Is that correct? If so, you may use the steps in this guide to achieve this - https://support.office.com/en-gb/article/add-rules-to-a-shared-mailbox-b0963400-2a51-4c64-afc7-b816d737d164
I have just tested this myself using the Outlook on the Web method and it works great.
Thanks.
I already have this part working. It's the first part giving trouble.
I want to catch specific emails coming in to the whole organization and send to the alias, and not the main address. Setting up the rule in the admin center, the rule is translating the alias to the main mailbox address, putting that in the header. I need the alias to be in the header of the forwarded message.
OK, are the messages you want to catch all going to have a common factor, eg something in the subject line?
