Oct 13 2020 12:09 PM
In our tenant, we have set the remember device setting to be 14 days for MFA. I have one specific user when she gets to the multi-factor page to enter SMS code, the "Don't ask again for 14 days" is grayed out. When I login with incognito window I get the same option but I am able to check mark the box. Is there another setting that would gray out that function for specific users?
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Oct 13 2020 08:24 PM
This may be related to Chrome holding on to cached cookies. Incognito mode does not use cookies. If the user has already accepted the option "Don't ask again", this may gray out the option. After the user authenticates, do they still have to provide MFA? Clearing the browser cookies should delete the cookies presenting the same option as Incognito mode.
Jun 04 2021 07:01 AM
Mar 21 2022 03:50 PM