Forum Discussion
MFA | "Don't ask again for 14 days" is grayed out
In our tenant, we have set the remember device setting to be 14 days for MFA. I have one specific user when she gets to the multi-factor page to enter SMS code, the "Don't ask again for 14 days" is g...
This may be related to Chrome holding on to cached cookies. Incognito mode does not use cookies. If the user has already accepted the option "Don't ask again", this may gray out the option. After the user authenticates, do they still have to provide MFA? Clearing the browser cookies should delete the cookies presenting the same option as Incognito mode.