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Stan_Bizot_690's avatar
Stan_Bizot_690
Copper Contributor
Dec 12, 2023

"Help" Menu

When I click on the "Help" tab in Excel Windows 11, I get the following message: "Sorry, something went wrong. Please check your network connection and try again".

I checked the network connection and all is good. But I keep getting the above message. Thanks.

Excel
  • Patrick2788's avatar
    Patrick2788
    Silver Contributor
    Dec 12, 2023
    Check the M365 account status in File | Account. There may be an error with a 'fix' button. If there's no error or fix doesn't work, try signing out of the account and log back in.
    • Stan_Bizot_690's avatar
      Stan_Bizot_690
      Copper Contributor
      Dec 13, 2023

      Thanks Patrick2788 . I tried what someone else suggested (Unticking the boxes for all add-ins at File / Options / Add-ins / Manage COM Add-ins / Go) and that fixed the problem. Thanks for the quick response.

      Stan

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