Forum Discussion
Stan_Bizot_690
Dec 12, 2023Copper Contributor
"Help" Menu
When I click on the "Help" tab in Excel Windows 11, I get the following message: "Sorry, something went wrong. Please check your network connection and try again". I checked the network connection a...
Patrick2788
Dec 12, 2023Silver Contributor
Check the M365 account status in File | Account. There may be an error with a 'fix' button. If there's no error or fix doesn't work, try signing out of the account and log back in.
Stan_Bizot_690
Dec 13, 2023Copper Contributor
Thanks Patrick2788 . I tried what someone else suggested (Unticking the boxes for all add-ins at File / Options / Add-ins / Manage COM Add-ins / Go) and that fixed the problem. Thanks for the quick response.
Stan