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JQuinn's avatar
JQuinn
Copper Contributor
Apr 11, 2023

Network connection issue in Excel

Hi folks,

Lately, any time I try to access Excel's Help tool, I get a message that says, "Sorry, something went wrong.  Please check your network connection and try again." 

I don't have any other connectivity issues.  I recently reloaded the Office app (MS Office 365, Excel 2016), after which the Help function worked.  But, the next time I tried, a few days later, I got the same Error message to use it.

Can anyone provide some guidance on this issue?

Thank you,

JQ

Excel
office 365
  • Patrick2788's avatar
    Patrick2788
    Silver Contributor
    Apr 11, 2023
    It's likely an account error. Go to File | Account and click the 'Fix' button, if available. If there's no 'Fix' button, sign out and then sign back into your account.
  • SergeiBaklan's avatar
    SergeiBaklan
    MVP
    Apr 11, 2023

    JQuinn 

    Curious, "I recently reloaded the Office app (MS Office 365, Excel 2016)", do you have 365 and 2016 on one computer in parallel (if so when how) or these are different computers?

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