Forum Discussion

Jon Firooz's avatar
Jon Firooz
Copper Contributor
Oct 03, 2017

Copy/paste no longer working in Excel

Sometime in the last few months the copy/paste function within Excel (Office 365 version) stopped working for me.  I have updated Windows and all Office apps to the latest version but that hasn't fixed the problem.  I've also run the Office 365 

 

The symptom is very strange.  When I hit Ctrl-C (or use the drop-down menus) on a cell in Excel the dashed lines that surround a cell selected for copying show up very briefly but immediately disappear.  If I go to another cell and paste it just puts a open parenthesis "(" in the cell.  Using Ctrl-X to cut exhibits similar behavior.

 

If I repeatedly hit Ctrl-C it will occasionally work (the dashed lines remain and I can paste) but it typically takes 15-20 tries before it will work and if I try again it will fail.  This only seems to affect me when I try to copy cells.  If I select a cell and then edit the cell and manually select the content of the cell I can copy and paste with no issue.  It also appears to only be an issue when a cell is not empty.  If I select an empty cell I can copy/paste just fine.  If I select a cell that has been highlighted but has no content that also works properly.  It's only when there's text or a formula in the cell that this is an issue.

 

This only affects Excel, I haven't observed the issue in any other app.

 

Any ideas?

  • Wyn Hopkins's avatar
    Wyn Hopkins
    Mar 11, 2018
    I’d recommend that everyone having thus issue goes to File > Feedback and send a frown, putting your details in the section and start it [Can’t Copy Paste]

    Also what version is everyone in who’s having this problem ? File > Account

    It will read something like
    Semi Annual Channel
    Build 1234.567

Resources