Hi Please see this video about my problem: https://youtu.be/atxOfCJBKRETo recap in words, When I sign-in with my personal AzureAD account to Edge Dev and Canary (Newest builds 78.0.262.0/78.0.267.0) it instantly goes into Error state. I have tried on 3 different PC's. 2 of them newly installed Win10 1903 setup and logged in directly with the AzureAD credentials. So it's not a PC problem, cause as the video shows I have two other profiles, which both are setup with AzureAD account sync.EDIT: It hasn't worked in previous builds either.

I can't possibly deploy this to my user base in its current format. There needs to be a way to diagnose this issue, and fix it from the client side. In my case, I still can't sync on a Windows 2016 RDS server, though I can on my Windows 10 PC. Test users also report inconsistent behavior. Also, the inability to force toggle the sync by GPO is a massive oversight. This is getting tossed on the same pile as Intune-- buggy and immature with poor documentation. C'mon Microsoft, get it together.

MathiasR Hey there, i had this issue fixed last week for my account! Basically you need to contact the Microsoft Azure support team. This is a separate support area within the Microsoft Azure admin panel. See the screenshot i have attached, it should give you (or your Azure administrator) a good idea where to find this. I can confirm it was a data corruption issue in my case, and they had to wipe the data from my profile. From what i understand, the original data corrupting issue was resolved, but if your data is corrupt within your profile, it needs to be wiped manually.

I got the same behavior. It seems to come from my firewall with inspection ssl.I asked urls exception with the feedback button but I didn't get any answer yet. When I whitelisted a lot Microsoft URL (specially link to azure), everything was looking better. We need an online dashboard to see which data are saved (date last sync) and able to clear them as well.I think that a personal Microsoft account has a dashboard.

Shaecky good path. I tested on my "guest" network that does not have ssl inspection turned on but still does layer 7 inspection. Same issue, however I used hotspot on my cell phone and it stayed logged in. I have asked my FW team to look at layer 7 inspection to see if it is being blocked due to unknown protocol or other unusual traffic. Will let you know.

nidde nOrphf Thanks for your patience and apologies for delay in response here. I believe there are two topics in this thread 1. For accounts getting message of "Sync is not available for this account" - this is expected to show up when your account does not meet the pre-requisites needed for sync (for instance AAD premium accounts, correct configuration etc.) Please review the summary here - https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync . This covers both the pre-requisites as well as configuration needed for sync to work. 2. There is a second bucket of errors reported where encryption management ran into error. This is expected to impact the account and thus will prevail on all devices (you should see crypto error on edge://sync-internals for this bucket). We are working on in-app control for users to reset their cloud data. However that is still further out. In the meantime, we are preparing and verifying a manual process allowing users to request deletion of their cloud data. I am hoping that we will be able to offer this manual set of instructions soon while we work on right long term solution in parallel. Thanks again for your patience.

Login with AzureAD Account sync instantly goes in "Error" state

Shaecky
Copper Contributor
Oct 01, 2019
I got the same behavior. It seems to come from my firewall with inspection ssl.

I asked urls exception with the feedback button but I didn't get any answer yet.

When I whitelisted a lot Microsoft URL (specially link to azure), everything was looking better.

We need an online dashboard to see which data are saved (date last sync) and able to clear them as well.
I think that a personal Microsoft account has a dashboard.
- jasonsch69
  Brass Contributor
  Oct 02, 2019
  Shaecky
  
  good path. I tested on my "guest" network that does not have ssl inspection turned on but still does layer 7 inspection. Same issue, however I used hotspot on my cell phone and it stayed logged in. I have asked my FW team to look at layer 7 inspection to see if it is being blocked due to unknown protocol or other unusual traffic. Will let you know.
  - nOrphf
    Brass Contributor
    Oct 02, 2019
    Hey
    
    It’s not a FW problem for me. I can log in and synchronise fine with my Admin account to my Office 365 tenant and with my work Office 365 account.
JRichmond
Copper Contributor
Mar 19, 2020
Also looking for updated information on this issue. Lots of people having problems, but no solutions.

Interestingly, I was syncing as of last week, but this week, I'm back to "Couldn’t connect to the sync server. Retrying…"

Would like to roll Edge Chromium out to users, but sync is a marquee feature we need before we can do any roll out.
- akhator
  Microsoft
  Mar 19, 2020
  JRichmond Can you share a screenshot of your edge://sync-internals ?
  - JRichmond
    Copper Contributor
    Mar 19, 2020
    akhator You bet.
Daniel Brezina
Copper Contributor
Sep 05, 2019
Same situation here. Same build, same user experience, same error. Just like before the update.
nOrphf
Brass Contributor
Sep 11, 2019
Elliot Kirk Hi sorry for the mention, but this still isn't working with latest dev update, can you assist, or mention some who can help?
Regards Lars Mortensen
jasonsch69
Brass Contributor
Sep 30, 2019
Same issue here
CNewbon
Copper Contributor
Dec 21, 2020
Welp,

Happy Holidays everyone. I've run into this same issue now almost a full year later. My user was syncing just fine (AD On-prem synced into Azure) then I needed to switch to a new laptop and sync keeps failing. Saying that it couldn't connect to the sync server.

If I sign out of edge and sign back in then it clears the sync-internals but fails still, did anyone end up finding a solution to this?

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Login with AzureAD Account sync instantly goes in "Error" state

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