Forum Discussion
MS Copliot - Shared Mailbox
Hi All,
Please let me know if the MS Copilot can respond to our prompts in context to specific common/shared mailbox.
This is scenario like support person will have access to common/shared mailbox for this support, which he may like to summarize, draft, catchup emails from the M365 Copilot chat.
Many thanks in advance.
Thanks
Duraimurugan
- Hi DuraiDJ,
Copilot scenarios in Outlook are restricted to a user’s primary mailbox and are not supported on archive mailboxes, group mailboxes, or shared and delegate mailboxes that the user has access to.
Regards,
Michel
- Hi DuraiDJ,
Copilot scenarios in Outlook are restricted to a user’s primary mailbox and are not supported on archive mailboxes, group mailboxes, or shared and delegate mailboxes that the user has access to.
Regards,
MichelThanks MichelvanVliet ,
I hope this will change, as mentioned by DuraiDJ , this could be very helpful.Kind regards,
Andre_Caron Yes, this will be extremely useful for our teams who use multiple shared mailboxes and need to analyse and collate information stored in those e-mails and calendars.
- Hi Michel,
if I remember correctly, Copilot for Microsoft 365 was advertised that it can access all data, I can access. Which, in my understanding includes shared mailboxes. When can this be expected?
Cheers,
Michael - Do you have any updates regarding this issue?
Thanks
