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DuraiDJ's avatar
DuraiDJ
Copper Contributor
Dec 02, 2023
Solved

MS Copliot - Shared Mailbox

Hi All, Please let me know if the MS Copilot can respond to our prompts in context to specific common/shared mailbox. This is scenario like support person will have access to common/shared mailbox ...
  • MichelvanVliet's avatar
    MichelvanVliet
    Dec 03, 2023
    Hi DuraiDJ,
    Copilot scenarios in Outlook are restricted to a user’s primary mailbox and are not supported on archive mailboxes, group mailboxes, or shared and delegate mailboxes that the user has access to.
    Regards,
    Michel
Andre_Caron's avatar
Andre_Caron
Iron Contributor
Dec 04, 2023

Thanks MichelvanVliet ,


I hope this will change, as mentioned by DuraiDJ , this could be very helpful.

 

Kind regards, 

citizen_c's avatar
citizen_c
Brass Contributor
Mar 13, 2024

Andre_Caron Yes, this will be extremely useful for our teams who use multiple shared mailboxes and need to analyse and collate information stored in those e-mails and calendars.

  • fiedman's avatar
    fiedman
    Copper Contributor
    Mar 09, 2025

    Hello, is there any new information... according to my test, Copilot cannot currently access other integrated mailboxes - is that correct?

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