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Markb61's avatar
Markb61
Copper Contributor
Aug 21, 2023
Solved

D365 F&O Constraints between SKUs (1 yr and 3 yr)

First issue:- Customer has minimum user count met on an NCE 1 year sku.  ie 20 Fin and 20 SCM I am now creating a 3 year SKU for Finance and supply chain.  The MS ordering system is constraining me...
Pricing & Licensing
  • Markb61's avatar
    Markb61
    Aug 22, 2023
    Understand the first response but this is a massive move from previous and unclear. I do need to connect with someone directly to assist in amending the portal as the grace period is now expired. Who can I connect with.

    On second issue - this needs to have and/or as this is not clear and MCE was brought into line with some of the EA rules when it came out. This 20 minimum across all products was one of the alignments? So the table reads incorrectly on your interpretation - whether you use english or Boolean interpretation - either way it is at odds. Given this mis-interpretation who can I escalate to?
LicensingConcierge1's avatar
LicensingConcierge1
Former Employee
Aug 31, 2023

Hi Markb61 

 

I'm sorry that you're frustrated. 

 

I want to make sure that I understand because you've listed two scenarios, but your question sounds like you have one scenario.

 

  1. You're asking if your customer purchases the minimum quantity of 20 Finance licenses under a 1-year contract, is this same customer able to purchase 10 SCM licenses under a 3-year contract, correct?
  2. Are you a Reseller, Indirect Provider, or direct Partner?
  3. May I have your company name?

 

Standing by. 

 

Regards,

Microsoft CSP Licensing Concierge

 

 

 

 

 

Markb61's avatar
Markb61
Copper Contributor
Sep 11, 2023
point 1 - no i am not asking that. I know the licensing rules for Dynamics. The confusion is that on the commercial terms website, for NCE it states 20 SCM or 20 finance or .... it used to say and/or. Based upon that change I ordered 28SCM and 18 finance. What I need to do is to be able to amend SCM to 26 and finance to 20. i then achieve the minimums. However the grace period is closed. Due to this taking so long for you to understand I need to be able to now talk to someone who can amend the system post grace period. the impact to MS is no cost as they are both the same licence value.

point 2 - partner
point 3 HSO UK
  • LicensingConcierge1's avatar
    LicensingConcierge1
    Former Employee
    Sep 11, 2023

    Markb61 

     

    Re: D365 F&O Constraints between SKUs (1 yr and 3 yr)

    point 1 - no i am not asking that. I know the licensing rules for Dynamics. The confusion is that on the commercial terms website, for NCE it states 20 SCM or 20 finance or .... it used to say and/or. Based upon that change I ordered 28SCM and 18 finance. What I need to do is to be able to amend SCM to 26 and finance to 20. i then achieve the minimums. However the grace period is closed. Due to this taking so long for you to understand I need to be able to now talk to someone who can amend the system post grace period. the impact to MS is no cost as they are both the same licence value.

    point 2 - partner
    point 3 HSO UK
     
    My last communication on this post was August 31 and your reply is today, September 11th.
     
    Also, I think it would be helpful if you'd please re-visit my initial reply dated August 21st to find that the information that I provided in the snapshot did indicate that a minimum of 20 licenses was required, per the Product Terms website:

     

    I understand that you're frustrated, however, the partner communities require that all communication be kept respectful and non-condescending or rude. We appreciate your cooperation. 
     

    Regards,

    Microsoft CSP Licensing Concierge