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French6891's avatar
French6891
Brass Contributor
Jan 12, 2024
Solved

D365 Customer Voice Additional Responses

Hello,   I’m hoping someone can help me with a query I have regarding D365 Customer Voice.   I’m aware the standalone SKU was retired from 1st October 2023.   D365 is now included with select D...
dynamics 365
  • Aart92's avatar
    Aart92
    Mar 19, 2024

    Hi All,

     

    After receiving this question from one of our partners, I have found that the add-on is still available:

    CFQ7TTC0HKJ6:0001

     

    LicensingConcierge1 

LicensingConcierge1's avatar
LicensingConcierge1
Silver Contributor
Jan 30, 2024

Hi SusanGuy56 

 

The removal of Customer Voice has been discussed at length on the following previous postm (note that the post is two pages, so don't forget to scroll to pg.2)  :smile:

D365 Customer Voice End of Sale - Microsoft Community Hub

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

 

SusanGuy56's avatar
SusanGuy56
Copper Contributor
Jan 30, 2024

Yes, I understand that. The question is how can we add more responses when more than the 2000 allocated are used. There used to be an addon for Customer Voice that allowed that. Now that SKU is gone and we need to know how to get more responses.

  • LicensingConcierge1's avatar
    LicensingConcierge1
    Silver Contributor
    Jan 30, 2024

    SusanGuy56 

     

    The conversation in the previous post that I referenced answers your question about purchasing additional responses, especially in the FAQ (titled "Internal FAQ for Removal of Standalone Customer Voice SKUs from the Price List") that Marcel referenced in his comment on October 17th.  

     

    Please log into Partner Center and carefully review the FAQ and be advised that it's an internal document that is Microsoft confidential. 

     

    As stated on the FAQ, the following SKUs are no longer available:

    • D365 Customer Voice Sub 2K Survey Responses
    • D365 Customer Voice Additional Response Sub 1K Survey Responses

     

     

    If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


    Regards,

    Microsoft CSP Licensing Concierge

     

    • nick_Anag's avatar
      nick_Anag
      Iron Contributor
      Feb 02, 2024

      Dear LicensingConcierge1 ,

       

      Could you please share once again the link or event the FAQ attachements itself, due to the fact that we have no access to the link shared in the other thread leading to the partner source business center.

       

      Much appreciated.
      Nick

      • LicensingConcierge1's avatar
        LicensingConcierge1
        Silver Contributor
        Feb 05, 2024

        Hi nick_Anag 

         

        I'm sorry to hear that you are unable to locate the internal FAQ.

         

        May I ask why you're unable to locate the FAQ?

         

         

    • SusanGuy56's avatar
      SusanGuy56
      Copper Contributor
      Jan 30, 2024
      Can you confirm that there is no replacement SKU and no way to add more responses?

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