Mar 04 2022 12:06 PM - edited Mar 04 2022 12:06 PM
We have a number of AVDs that are showing 'Media Not Connected'. It's not a universal issue in our environment by any means. We have tried our current packaged version as well as current versions downloaded directly from MS.
Test device: Windows 10 21H1
Remote Desktop WebRTC Redirector Service installed: 1.1.2106.14001 (Reinstalled for testing)
For troubleshooting:
Zscaler: Disabled
McAfee ENS: Uninstalled
Windows Advanced Firewall: Disabled (Azure firewall is up)
Teams Uninstalled
Dirs removed or verified to have been removed:
Teams Reinstalled:
Results after all that:
"You have Microsoft Teams Version 1.4.00.32771 (64-bit). AVD Media Not Connected."
Once again, installing the current version from MS results in the same problem. Our package's media is due for a media update.
Am I missing something that might be preventing Teams from showing 'AVD Media Optimized'?
Mar 06 2022 02:03 AM
Mar 07 2022 10:19 AM - edited Mar 07 2022 10:57 AM
I've updated the WebRTC client and reinstalled Teams to no effect. How do you increase the timeout for WebRTC, is it a registry value that needs to be added?
Mar 09 2022 10:00 AM
Mar 09 2022 11:43 AM
@pcluskey
I added the new property:
New-ItemProperty -Path 'hklm:\SYSTEM\CurrentControlSet\Control\Terminal Server\AddIns\WebRTC Redirector' -Name 'HandshakeTimeout' -Value 20000 -PropertyType DWORD
It didn't seem to correct the issue, I even increased it to 100000 just to see with no luck. Thank you very much for your suggestion though. Maybe it wil have an effect on some of the other devices with this issue.
Apr 18 2022 09:46 AM
Solution