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Vanbogie1200's avatar
Vanbogie1200
Copper Contributor
Mar 04, 2022

AVD Media Not Connected

We have a number of AVDs that are showing 'Media Not Connected'. It's not a universal issue in our environment by any means. We have tried our current packaged version as well as current versions dow...
  • Yun_Liu's avatar
    Yun_Liu
    Apr 18, 2022
    We are investigating this issue as some other customers are having this issue as well. If updating the WebSocket service (1.4.2111.18001) didn't solve the issue, we need more info to troubleshoot. Please file a support ticket and we will contact you for more information.
Yun_Liu's avatar
Yun_Liu
Icon for Microsoft rankMicrosoft
Apr 18, 2022
We are investigating this issue as some other customers are having this issue as well. If updating the WebSocket service (1.4.2111.18001) didn't solve the issue, we need more info to troubleshoot. Please file a support ticket and we will contact you for more information.
  • dloughry's avatar
    dloughry
    Copper Contributor
    Feb 03, 2023

    Yun_Liu Did you end up finding a resolution to the problem you were investigating. I think we are having the same problem.

      • dloughry's avatar
        dloughry
        Copper Contributor
        Feb 03, 2023

        Yun_Liu Yes we have. We have made sure that Remote Desktop Client is up to date. We rebuilt a Cloud PC yesterday with using the image "Windows 10 Enterprise + Microsoft 365 Apps 22H2". The problem immediately appeared.

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