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Vanbogie1200's avatar
Vanbogie1200
Copper Contributor
Mar 04, 2022
Solved

AVD Media Not Connected

We have a number of AVDs that are showing 'Media Not Connected'. It's not a universal issue in our environment by any means. We have tried our current packaged version as well as current versions dow...
  • Yun_Liu's avatar
    Yun_Liu
    Apr 18, 2022
    We are investigating this issue as some other customers are having this issue as well. If updating the WebSocket service (1.4.2111.18001) didn't solve the issue, we need more info to troubleshoot. Please file a support ticket and we will contact you for more information.
pcluskey's avatar
pcluskey
Brass Contributor
Mar 06, 2022
We had the same issue - it was WebRTC timing out before the client hardware got connected. Install the latest WebRTC (1.4.2111.18001 as of writing) - this has a longer timeout (and also you can increase the timeout if necessary). Resolved 99% of our redirection issues.
Vanbogie1200's avatar
Vanbogie1200
Copper Contributor
Mar 07, 2022

I've updated the WebRTC client and reinstalled Teams to no effect. How do you increase the timeout for WebRTC, is it a registry value that needs to be added?

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