Forum Discussion

tommy75's avatar
tommy75
Copper Contributor
Nov 07, 2019

Link to document on fileshare in Outlook online

Hello, 

 

Whenever someone in our organisation sends a mail with a link to a file on a local server in it, users working in Outlook 2016 can click the link and the document opens. Users who use Outlook online can click the link but unfortunately nothing happens. 

Is there a way to make sure that O365 users can click the link and open the file as well? 

 

 

Thanks in advance!

 

Tommy

 

 

7 Replies

  • Rafael_Diaz's avatar
    Rafael_Diaz
    Copper Contributor

    internet browsers like Chrome, Safari, Edge etc. blocks this due to security reasons.

    for google chrome there is an extension called open local files which allows these links to work again

     

    check it out

     

    tommy75 

    • tommy75's avatar
      tommy75
      Copper Contributor

      Rafael_Diaz 

       

      It works in IE! I changed the security settings and added https://outlook.office365.com to the list of trusted sites. It even opens in windows explorer! 

       

      Normally this should work for edge to when changed in ie settings, but that doesn't seem to work. 

      Do you know if there's a similar setting in Edge too? 

       

      Thanks!

      • Rafael_Diaz's avatar
        Rafael_Diaz
        Copper Contributor

        This is also possible yes but I guess not everyone uses IE.

        for IE you can also deploy this with a group policy adding the site to the trusted domains.

         

        but I can imagine that in a company everyone uses a different browser which makes the Chrome solution  a possible solution for those who use it.

        for Edge I myself havent found a solution yet. 

         

        tommy75 

  • Ricardo Viana's avatar
    Ricardo Viana
    Steel Contributor
    I think this is browser-related. It works fine in Edge and probably IE, as well.

    For chrome, I use this extension: https://chrome.google.com/webstore/detail/enable-local-file-links/nikfmfgobenbhmocjaaboihbeocackld

    You can probably get a similar workaround for other browsers.

    Anyway, I found this MS article, which doesn't look very accurate: https://support.microsoft.com/en-us/help/2918627/users-can-t-open-documents-on-a-network-file-share-by-using-outlook-on

    I hope it helps.
    • tommy75's avatar
      tommy75
      Copper Contributor

      Ricardo Viana : Thanks!

       

      When installing this extension, it works (opens in the browser, not in the windows explorer. Strange that it only opens in the browser.)

       

      It doesn't work in Edge or internet explorer though. Maybe I need to find an extension for every browser. Or maybe there's a security setting on the file-server that doesn't allow to open links to local files from a web browser?

       

       

      • Ricardo Viana's avatar
        Ricardo Viana
        Steel Contributor
        yea, It's probably a security setting.

        I'm not an expert but I would look into IE options> security>local intranet and verify if the UNC's are checked

        Let me know how it goes 🙂