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- JohnSteckroth
Community Manager
Thanks for joining us for this Microsoft Teams AMA for Teams Phone! We'll be posting a summary of the questions and answers here soon. - Will you bring call pickup group that we used to have in skype? We would pickup a call by just dialing a code.
Hi Shyamsundar, we don't have this feature, but a great place to suggest as well as vote/comment on features is at the Feedback Portal, select "Calling" in the Categories: Microsoft Teams · Community
Just for reference and for other folks reading your question, here's the relevant documentation on these features:
Call sharing and group call pickup - Microsoft Teams | Microsoft Docs
Call forwarding, call groups, and simultaneous ring in Teams (microsoft.com)
- When a user is part of a call queue, there is an option "Choose whether or not to receive calls for the following queues." The only options are Opt-In or Opt-Out. It would be great if the user had additional options, i.e. "Opt-In, Notification Only (no-ring)" or something like this.
Hi John, we don't have this option currently, although you might try temporarily turning off your ring tone for incoming calls in Settings | Notifications. If that's not what you're trying to do, then you can suggest it at the Teams Feedback Portal under the Category "Calling". Thanks!
- When a call comes through an Auto Attendant or Call Queue, I am not able to see the Caller ID of the person calling. What is the expected behaviour? Why I am not able to see the Caller ID of the person calling?
Roy KuntzMicrosoft
Hi LakGautam - the Caller ID should be passed in AA and CQ scenarios. This is oftentimes triggered by SBC configuration and would suggest opening a trouble ticket to investigate this.
- Do you know if there are current known issues with teams phone that have the remote signin code not showing anymore?
Sean_Gilmour_MSFTHi there - we aren't seeing any issues currently with remote signin code. If you are seeing issues you can report a problem via the device or open a ticket with support. Thanks, Sean
Working in the Teams admin center, especially Voice objects, is very frustrating. The user experience and functionality of the Teams admin center behaves very differently from other Microsoft admin centers. Where could I go to ask for specific improvements regarding navigation, searching, list boxes, dropdown boxes, etc.?
- I added some edited screenshots, not sure if this makes sense with the redacted information or not.
- Hi John, I don't see screenshots. Was that re this thread or maybe you were commenting on some other topic? Sorry for not getting your meaning there.
- Hi John, the place to recommend such improvements as well as vote/comment on others' ideas is the Teams Feedback Portal under the "IT Pro" category. Here's the link, and then check off "IT Pro" under Categories! https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472
- I added some edited screenshots, not sure if this makes sense with the redacted information or not.
- How do we ensure we limit or block Spam/Prank calls made to the Teams phone (number)? I do not want to block the spam number, however, would like to remove them completely at the Admin level? Is this possible?
- Sean_Gilmour_MSFTHey there, We're constantly looking at ways to help manage spam calls both at the admin and the end user level. While we don't yet allow for you to block all calls our system believes might be spam, we do allow for number ranges and individual numbers to be blocked by admins. Details are here - https://docs.microsoft.com/en-us/microsoftteams/block-inbound-calls Thanks, Sean
- Is this in the roadmap or any additional detail you could give? Thanks
- I haven't messed with them yet, but is it possible to configure Common Area phones with a SIP backup incase Teams goes down?
Connie WelshHi there Jeff! Just need a bit more clarity here, are you asking specifically about phone dual registration?- Yes, or some other backup plan. I believe there's a backup solution in direct routing (which is what we use), but our SBC currently runs on Linux and believe the feature is only available on WIndows based SBCs, which really doesn't work for us.
- What about the ability to sign in to Microsoft Teams with more than one Enterprise account? You can add a personal account, but for those of us that are consultants and work across many companies that use Teams, it is an incredible pain to continually have to sign in and out of Teams to conduct meetings.
Hi again Chris: we found this item from feedback forum that has the most recent status: https://feedbackportal.microsoft.com/feedback/idea/d256e0f6-262e-ec11-b6e6-00224827bbc2
- I have a similar problem, where I am using a couple of test accounts to sign into Teams. Until last week I was able to toggle between these accounts in my Teams App. Since the beginning of this week having issues to toggle when it goes into this infinite loop. Is this normal behaviour?
Hi Chris - since this particular AMA is focused on Phones/Calling, we don't have members of the engineering staff here to answer your question. But we will try to get an answer and respond to your question as soon as possible. Do you have any questions about Phones/Calling?
Do you know if Intune is now coming to the Teams CAP (common area phone) license and if so when it would be coming to UK tenants?
- DanielaChocron
Hi Michael - this month, we are enhancing the Common Area Phone offering to serve a wider variety of scenarios for customers without increasing the price. Security, endpoint management, and cloud-based voicemail features will be available through the following service plans added to the Common Area Phone license:
- Azure Active Directory Premium Plan 1
- Microsoft Intune
- Exchange Online Plan 2
These updates will be available in the UK. Additional information on Common Area Phone enhancements is available here: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/highlights-from-enterprise-connect-2022-new-microsoft-teams/ba-p/3263176
