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Microsoft Teams Phone AMA

Event Ended
Thursday, Jun 09, 2022, 09:00 AM PDT
In-Person

Event details

We are very excited to announce a Microsoft Teams ‘Ask Microsoft Anything’ (AMA) specific to Teams Phone!   The AMA will take place on Thursday, June 9, 2022 from 9:00 a.m. to 10:00 a.m. PT in th...
JohnSteckroth
Updated Aug 27, 2025
microsoft teams
Teams Phones
LakGautam's avatar
LakGautam
Copper Contributor
Jun 09, 2022
When a call comes through an Auto Attendant or Call Queue, I am not able to see the Caller ID of the person calling. What is the expected behaviour? Why I am not able to see the Caller ID of the person calling?
  • Roy Kuntz's avatar
    Roy Kuntz
    Icon for Microsoft rankMicrosoft
    Jun 09, 2022
    Hi LakGautam - the Caller ID should be passed in AA and CQ scenarios. This is oftentimes triggered by SBC configuration and would suggest opening a trouble ticket to investigate this.
Date and Time
Jun 9, 20229:00 AM - 10:00 AM PDT