Event details
15 Comments
- Pearl-Angeles
Community Manager
Thanks to everyone for your great questions! Below is a reference to the questions answered during the live Q&A, along with associated timestamps:
Question – Can you explain the " Upcoming " Payment status? We have to forecast this with sales. If it is listed as upcoming, what are the expectations concerning the month we will receive? – answered at 22:24.
Question – Where can future invoiced / payout data be found? For example: 3-year annualized deals. We have issues forecasting with sales. Is this data available for pull? – answered at 23:23.
Question – On 2/1/2025, the customer's name was changed in earnings report for all our pax8 purchase, from pax8 to the name of the customer. How can we find all pax8 purchases in the earnings report? – answered at 24:47.
Question – What happens if an MCA customer does not pay their invoice? – answered at 26:08.- For more information, visit the MS Learn article: Process for customer nonpayment.
Question – Where can I find out more information about the EA and MCA payout policies? – answered at 27:11.
- For more information, visit the MS Learn article: Payout schedules and processes.
Question – What is the difference between Revenue, EarningAmount and TransactionAmount? – answered at 27:57.
Question – How does a user grant permissions in partner center? – answered at 28:35.- For more details, go to the MS Learn article: Add and manage users for Microsoft Marketplace.
If you have additional questions, please post them on the Marketplace community board.
- Pearl-Angeles
We hope you enjoyed today’s session of Microsoft Marketplace partner office hours. David shared a lot of great resources in his presentation so here is a recap for your reference:
- MS Learn article: Prerequisites to programmatically access analytics data for Microsoft Marketplace.
- MS Learn article: Manage earnings.
- MS Learn article: Revenue dashboard in Microsoft Marketplace analytics.
- MS Learn article: Understand payment statuses.
- MS Learn article: Revenue data dictionary.
- MS Learn article: Orders dashboard in Microsoft Marketplace analytics.
- MS Learn article: Orders data dictionary.
- MS Learn article: Usage dashboard in Microsoft Marketplace analytics.
- MS Learn article: Customers dashboard in Microsoft Marketplace analytics.
- MS Learn article: Earnings in Partner Center.
Some Microsoft subscriptions are one-year, monthly-billed, and non-cancelable. Even with great technology, attrition happens. If a customer stops paying for legitimate reasons such as bankruptcy, business closure, or leaving a clinic, is there anything a CSP can do?
- RollandSwing
Microsoft
Hi Mike - unfortunately, there's little Microsoft can do there, as the relationship is managed between the CSP and the customer. You might try reaching out to your Partner Development Manager (PDM) for guidance on that particular scenario.
Here's guidance that may be useful on these CSP non-payment scenarios:
Payout schedules and processes - Marketplace publisher | Microsoft Learn
On 2/1/2025, the customer's name was changed in earnings report for all our pax8 purchase, from pax8 to the name of the customer. How can we find all pax8 purchases in the earnings report?
- RollandSwing
Hi James - Channel Ready here. You may need to rely on another stable identifier — not customer name, such as:
- OrderID in Earnings
- purchaseRecordID in Revenue/Orders
These two IDs are methods to reconcile reports when customer names differ.- RollandSwing
There's also CustomerID in the Revenue report, per David's response.
- RollandSwing
Hi April - Channel Ready here. The “Upcoming” payment status indicates that Microsoft has registered the transaction and that a payout will be issued once it moves through Microsoft’s standard payout cycle.
Payouts are issued only after the transaction is fully completed and processed by Microsoft’s payout systems. Partner Center does not currently surface a payout month, estimate, or schedule associated with “Upcoming.”
Where can future invoiced / payout data be found?
example: 3 year annualized deals
We have issues forecasting with sales. Is this data available for pull?
- Jessie_Vidal
Hi April,
No — future‑dated invoiced or payout data (e.g., future annualized years of a 3‑year deal) is not available for pull from Partner Center or Marketplace Insights.
All available data is historic actuals only (billed revenue, usage, and payout after Microsoft collects customer payment). There is no forward‑looking invoicing or payout forecast provided in any dashboard.
Is there any roadmap of this feature being added?
- Heather_Poulsen
Welcome to today's session of Microsoft Marketplace partner office hours! David is going to share some helpful insights about Microsoft Partner Center reporting. If you have any questions, please feel free to post them here in the Comments.
