Forum Discussion

MTSBob's avatar
MTSBob
Steel Contributor
Aug 31, 2021

Office Add-ins error: Cannot connect to catalog

One of our admin-managed add-ins (Adobe Sign) has gone AWOL from the ribbon of the Word desktop app recently (it still shows up in the web-app version of Word). One of the suggested troubleshooting s...
Apps
office 365
Office Apps
Word Online
SupplyChainGuru's avatar
SupplyChainGuru
Copper Contributor
Dec 11, 2021

JuliusPIV  Hi I have this problem in excel with an App that I can't use because it can't connect to the catalogue. It's on a stand-alone PC using Office 2019. The app is Log-Hub. I suspect it's the security on the PC but have no idea how to allow the app to connect to the catalogue.

 

Any ideas 

JuliusPIV's avatar
JuliusPIV
Brass Contributor
Aug 01, 2022

Hey there SupplyChainGuru.  Can you click 'See Details' and post a screenshot of what those details are?

  • franzi_product_drivepoint's avatar
    franzi_product_drivepoint
    Copper Contributor
    Jul 15, 2025

    JuliusPIV​ I just read the entire thread and since we're facing this issue with some of our customers who have installed our Add-In from the Office Store, I'd love to understand if you're able to help us. The most common screenshot we have seen is "Cannot connect to Catalog Server." without "see details".

    Any ideas on how to proceed? 

    We'd love your help!