Forum Discussion
trying to install the Dev. channel preview build but it failed to install 0x8007002
hi:
I am trying to install the Dev. channel preview build but it failed to install 0x8007002. I tried many troubleshooting steps but no fixes.
1. Windows update troubleshooter
2. Windows update reset
3. date & time
4. services.msc
5. registry
How can I get it to install successfully? Please help. Here is my post in the community. Can't understand the texts. Does the texts have anything to do with the issue?
20 Replies
- I have a similar problem it started today after I started having some smaller driver issues about three days ago. Now my system is completely down it’s an HP, and with the latest update that tried to install yesterday the whole system just blacked out. I’m running bios in diagnostics and such, I’m getting codes the same as this gentleman, one of them is 0X80070043, and I have another one which I don’t remember offhand, but windows will not load, the Build from yesterday that was trying to install the latest build for Dave channel, was installing for a day and a half, and still isn’t finished, what I’m getting at here is now missing system 32 files and programs in hardware and I can’t figure out where to find them
- Have you tried upgrading using the Beta channel?
Make sure file a bug report using Feedback Hub app and report all relevant log files there.
Do you have any ASUS driver or application on your device?
If yes, try uninstall them and see if the problem persist?I have another issue. I can't get file explorer to be smaller. Clicking on the upper right corner of file explorer, it will not be smaller. Tested it in safe mode and the issue is not there. I've read that it is possible software conflict. I uninstalled all apps except for Office and Edge Beta but no fixes. Is it possible that MyAsus or Asus system control is causing the issue? I will try uninstalling it and see.
- It is recommended to create a new post instead of replying to a post for different issues.
You may try performing Clean Boot and see if the problem persists?
If not, enable services one by one to see which one causing this problem?
Have a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
- What drivers to uninstall? Upgrade the Dev. build via the Beta Channel?
- Do you have any application related to ASUS like ASUS Remote Control or ASUS System Control Interface or any similar application?
That might have caused this issue, try to uninstall them and restart your PC and try again.
