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Andrew Sparks's avatar
Andrew Sparks
Brass Contributor
Jun 12, 2019

System reports No Internet despite having active connection

For the last 3 builds, I have an issue where on WiFi the network connection reports no Internet, even though I have an active connection. I can browse the internet OK in Edge, Chrome etc, but apps like Outlook, Skype for Business etc, are unable to connect.

 

I have tried a network reset, but no luck. also checked system proxy settings etc

 

When on my office LAN, its OK and if on WiFi I VPN to my office, its OK. However any WiFi (secure, unsecured, tether to my phone, etc the connection reports "No Internet"

 

Please advise.

    • Paul Warren's avatar
      Paul Warren
      Iron Contributor

      Hi Eddie Leonard

       

      I've had a similar issue to this also - Surface Laptop 2.  Assumed it's my home modem as a reset often resolves it, but other devices (Windows, iOS and Android) are not affected.

       

      Logged FB - https://aka.ms/AA5r27s

    • Andrew Sparks's avatar
      Andrew Sparks
      Brass Contributor

      Eddie Leonard 

       

      Hi, I'm on 18912 buts its happened for the last few builds. Never had the issue before that.

       

      I'm on a Surface Book 2 , with latest drivers from Windows Update

       

      Thanks

      • Eddie Leonard's avatar
        Eddie Leonard
        Iron Contributor

        Andrew Sparks

        Can you update to 18917 and see if the issue still persists?  If it does, can you please leave feedback to the Feedback Hub then share the link to it here?  We will then be able to look into it.

  • Andrew SparksHey Andrew I blogged here the fix, its essentially to reset the network connection, I have had great success in this approach, used it multiple times on the newer insider builds.  My blog goes step by step on resetting the network adapter via the control panel network and sharing utility.  Let me know how you make out!

    • Andrew Sparks's avatar
      Andrew Sparks
      Brass Contributor

      MurrayWallForte 

       

      Hi Murray,

       

      thanks, but I had already tried that, doing a network reset either via the network settings or an "netsh int ip reset". After a restart it worked initially LAN but my WIFI still showed the globe, switching back resulted in the same issues.

       

      I'm reinstalling 18932 now via iso and its all fine on a vanilla install, so installing the surface drivers now

      • MurrayWallForte's avatar
        MurrayWallForte
        Iron Contributor

        Andrew SparksI had tried the netsh as well and had no success, it was only this method I blogged about that actually worked, multiple times,  the Troubleshooting routine did correct it everytime I ran it and had it force a reboot.  That being said, the problem has reoccurred twice so I don't believe the issue is corrected long term and there is something definite on the new builds that is causing this issue to appear.

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