Forum Discussion

Andrew Sparks's avatar
Andrew Sparks
Brass Contributor
Jun 12, 2019

System reports No Internet despite having active connection

For the last 3 builds, I have an issue where on WiFi the network connection reports no Internet, even though I have an active connection. I can browse the internet OK in Edge, Chrome etc, but apps li...
Eddie Leonard's avatar
Eddie Leonard
Iron Contributor
Jun 14, 2019

Andrew Sparks 

 

Can you tell me what build you are currently on?  Also can you provide your device's make and model?  Thanks!

Paul Warren's avatar
Paul Warren
Iron Contributor
Jul 29, 2019

Hi Eddie Leonard, 

 

I've had a similar issue to this also - Surface Laptop 2.  Assumed it's my home modem as a reset often resolves it, but other devices (Windows, iOS and Android) are not affected.

 

Logged FB - https://aka.ms/AA5r27s

Resources

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connection","id":"message:687560","revisionNum":1,"repliesCount":28,"author":{"__ref":"User:user:92295"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"conversation":{"__ref":"Conversation:conversation:687560"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:687560"},"body@stripHtml({\"truncateLength\":200})":" For the last 3 builds, I have an issue where on WiFi the network connection reports no Internet, even though I have an active connection. I can browse the internet OK in Edge, Chrome etc, but apps li...","body@stringLength":"589","rawBody":"

For the last 3 builds, I have an issue where on WiFi the network connection reports no Internet, even though I have an active connection. I can browse the internet OK in Edge, Chrome etc, but apps like Outlook, Skype for Business etc, are unable to connect.

 

I have tried a network reset, but no luck. also checked system proxy settings etc

 

When on my office LAN, its OK and if on WiFi I VPN to my office, its OK. However any WiFi (secure, unsecured, tether to my phone, etc the connection reports \"No Internet\"

 

Please advise.

","kudosSumWeight":0,"postTime":"2019-06-12T08:54:29.984-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:687560_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9606},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

For the last 3 builds, I have an issue where on WiFi the network connection reports no Internet, even though I have an active connection. I can browse the internet OK in Edge, Chrome etc, but apps like Outlook, Skype for Business etc, are unable to connect.

 

I have tried a network reset, but no luck. also checked system proxy settings etc

 

When on my office LAN, its OK and if on WiFi I VPN to my office, its OK. However any WiFi (secure, unsecured, tether to my phone, etc the connection reports \"No Internet\"

 

Please advise.

"},"Conversation:conversation:687560":{"__typename":"Conversation","id":"conversation:687560","solved":false,"topic":{"__ref":"ForumTopicMessage:message:687560"},"lastPostingActivityTime":"2019-08-28T02:37:13.075-07:00","lastPostTime":"2019-08-28T02:37:13.075-07:00","unreadReplyCount":28,"isSubscribed":false},"ModerationData:moderation_data:687560":{"__typename":"ModerationData","id":"moderation_data:687560","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:687560_1":{"__typename":"Revision","id":"revision:687560_1","lastEditTime":"2019-06-12T08:54:29.984-07:00"},"ForumReplyMessage:message:777006":{"__typename":"ForumReplyMessage","id":"message:777006","conversation":{"__ref":"Conversation:conversation:687560"},"author":{"__ref":"User:user:87818"},"revisionNum":1,"uid":777006,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"subject":"Re: System reports No Internet despite having active connection","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:777006"},"parent":{"__ref":"ForumReplyMessage:message:692800"},"body":"

Hi Eddie Leonard, 

 

I've had a similar issue to this also - Surface Laptop 2.  Assumed it's my home modem as a reset often resolves it, but other devices (Windows, iOS and Android) are not affected.

 

Logged FB - https://aka.ms/AA5r27s

","body@stringLength":"564","rawBody":"

Hi , 

 

I've had a similar issue to this also - Surface Laptop 2.  Assumed it's my home modem as a reset often resolves it, but other devices (Windows, iOS and Android) are not affected.

 

Logged FB - https://aka.ms/AA5r27s

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Andrew Sparks 

 

Can you tell me what build you are currently on?  Also can you provide your device's make and model?  Thanks!

","body@stringLength":"358","rawBody":"

 

 

Can you tell me what build you are currently on?  Also can you provide your device's make and model?  Thanks!

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