Forum Discussion
Logitech Brio stop working after windows 11 build 22581 update (Beta channel)
Hello,
I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night.
Since then, my Logitech Brio camera stop working.
My Logitech Brio was configured on my computer for Windows Hello facial authentication, so I'm sure it was working just fine before the update since I use it each time I'm logging in.
I've tested the camera on antoher compter, it works fine. I've updated the camera to the latest firmware on this other computer just in case, but it doesn't help.
Back on my main computer, the camera still appears in the Device Manager, but the device is not accessible from apps like the Camera app.
I've tried the uninstall the device, then perform a scan to add it back in. The device is added but is not working...
When I try the "Restore driver" option, it says that "the driver is not build for this plateform"
Finally, I've tried to switch from the Beta to the Dev channel, just in case a fix was already available. But this seems not to be the case.
So here I am 
Thanks in advance for you help.
- Confirmed, not working also for me 😞
No camera and no microphone! - Hello,
Does the camera can be identified with Windows Hello from Settings app? If yes suggest you try to re-setup with the camera to retry.- Hi Little Joe,
Thank you for the suggestion, but it doesn’t work. The driver is broken… I guess it need a fix from Microsoft.- Okay, if that's the case then besides going back is to waiting for MS to release updates to adapt your camera. 🙂
Thanks again for your suggestion Little_Joe.
I can't stay without my webcam, need it for conf calls, and Windows Hello is so handy... So I've decided to rollback to version 21H2 and... The webcam is alive 🙂
I strongly advise all Logitech Brio owner to avoid Windows 11 22H2 build 22581 so far...
I hope that this thread will gain some interest and have Microsoft engineers digging into this blocking issue.
Thx.
- I had the same issue as well. My 4K Logitech Brio webcam stopped working with Skype which I use weekly. I tried everything. Uninstalling, reinstalling, updating driver, making sure Microsoft security settings and and my antivirus program allowed the camera. Nothing worked. I wish I knew before so I wouldn't have done the update so soon for Windows 11. To Microsoft: Please investigate and integrate usage of Logitech Brio webcams into your next update. I don't want to spend another $300 on a new camera for desktop.
This issue still exists even after the actual release of 22H2. Microsoft should provide help.
- The problem is with Windows 11. I've updated the firmware and have logitune running on Win 10 and Win 11 22H2. Only Windows 11 on my new Surface Laptop 5 is where the problem exists. I can use the webcam in Teams etc, but nothing works with Windows Hello.
- Okay, then pls file a problem within Feedback Hub app regarding this issue to let MS investigating this...
- It still doesn’t work, I bought my Brio webcam after the windows build apparently and windows hello face unlock works on my older windows 10 system but not on my windows 11 system. I have tried it on my sisters laptop also on windows 11 and it doesn’t work on her laptop also. Windows 10 proves to be the better choice
Jean-Michel-57530 You need upgrade Brio's Firmware first. But you need other computer to upgrade Brio's Firmware. In build 22581, you can't upgrade Brio's Firmware.
Download Logitune software in the other computer.
https://www.logitechbase.com/logitech/logitech-brio-webcam-driver/
Install Logitune and connect your Brio camera to the other computer.
You will see 2022 March Firmware and click to upgrade.
Then reconnect your Brio camera to current computer.
I solved this problem by this way.
I've got the issue resolved, here is what helped:
i "repaired" windows using a windows 11 version that removes the TPM/secure boor requirement from windows.
when then i finally could setup windows hello face unlock and then i repaired windows again with the normal version with TPM/secure boot requirements
so i came to the conclusion that the TPM requirement in windsows 11 was block it it from me
https://itstechbased.com/install-windows-11-on-unsupported-pc-no-tpm-2-0-or-secure-boot/
Thanks for best information windows 11 beta.
Windows 11 is best OS and many changes, Improvement that provides.
- It seems like a specific issue with the Windows 11 build. Have you tried checking for driver updates or What county rolling back the update temporarily until a fix is available?
williamsmithjoul12 and MikaYlitalo
We are using (a rolling back to an earlier version is not possible anymore):
Edition Windows 11 Pro
Version 23H2
Installiert am ‎18.‎02.‎2023
Betriebssystembuild 22631.3672
Leistung Windows Feature Experience Pack 1000.22700.1009.0and with these WinBio settings, is the BRIO not working anymore with HELLO authentification (fine as normal camera)
Under Windows 10 Pro, it works still fine with HELLO.....
