Forum Discussion
[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.
After upgrading to 18999 from 18995, I can't restart my computer or shut it down anymore. when I attempt to do any of them, the computer gets stuck forever in either "shutting down" or "restarting" state with the loading icon circling.
also the CPU usage goes up and I can tell it by reading the CPU temp number showin on my motherboard and CPU fans getting loud.
I have to hard reset or hard shut down by either pressing the reset button on my case or holding the power button.
the scary part is that it's not listen under the known issues in here:
anyone else having the same problem?
my specs:
i7 7700K
16GB RAM DDR4 3200Mhz
IGPU graphic card
SSD M.2
Feedback to upvote:
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!
-Eddie
I just faced this issue recently out of nowhere. I didn't do anything special and it was normal in my day to day usage. Didn't do any special hacks to my settings and all of a sudden I can't restart or shutdown. But if I start the pc and try shutdown/restart when in the login menu, it was able to do so I don't suspect it's hardware issues.
abdulla31815 wrote:I just faced this issue recently out of nowhere. I didn't do anything special and it was normal in my day to day usage. Didn't do any special hacks to my settings and all of a sudden I can't restart or shutdown. But if I start the pc and try shutdown/restart when in the login menu, it was able to do so I don't suspect it's hardware issues.
Hi,
Which insider ring and version are you using?
- Use: Shutdown /r /f /t 1
The reboot will happen and updating to the next build will start. - Yes I am, the latest version of windows 10 insider update just sticks on restart on me. It's been doing that since more than 24 hours ago. I keep killing the power and it starts up fine it's just when it tries to update, the required restarting the computer sticks. I didn't know if it's my computer going bad or the latest windows insider has problems.
go to Windows update and click check for updates.
also see the top of this post, it's fixed
I cant install the new update to fix the restarting issue because it doesnt allow the restart to complete.HotCakeX
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!
-Eddie
Eddie Leonard Trying to open this matter again. I have the exatly same issue described, but build 20215.1000, far more recent.
- Eddie_Leonard
Microsoft
so if it is solved, how do i get the update if my computer wont restart??? MDM-1
- Great news, thank you very much!
- I have the same problem. When I revert back to 18995 everything is fine.
Mitchwi3 This is a known issue that we have added to the flight notes (https://aka.ms/wip18999). We have identified the root cause and a fix will be coming soon. The issue is random as to when and where it occurs. A lot of folks have been posting various workarounds and fixes, but I can assure you that none of them will resolve the issue. The only workaround that I have been able to repro 100% of the time is running either shutdown /s /t 0 /f or shutdown /r /t 0 /f from an elevated command prompt. Even this has some randomness to the amount of time it takes. I've seen it happen in 20 seconds, and also in 8 minutes.
- I hope we get the next insider build soon, it's been 9 days since the last build (which didn't add much new features), the normal cycle is usually every 7 days
HotCakeXFound a kind of work around. It works on my laptop. Go into the Power & Sleep settings; go to Additional Settings; choose what the Power Buttons Do. Change the Power Button to SHUT DOWN and save. It might take a little of time to actually shutdown after using the power button, but, it is far less time than it was taking before I changed this setting. Just thought you might like to know.
- Thank you, so the shut down operation initiated by the physical power button had no problem for you but when initiating shut down operation from the Start menu, it would hang?
HotCakeX It took LESS longer to shutdown. But it shutdown. Didn't have to force anything. And no errors when restarting.
Hi, I had same issue in Build 18999.vb_release 191004-1432 and published this in Dutch to the Community. Now I have good news because the problem (in my case) is solved! Please read below:
I recently ( a few days ago) reported that Windows 10 did not want to reboot but also did not want to shutdown. PC stays on!! Only with cold stop the PC can be turned off (keep on/off button pressed) I have found out that One Drive is causing this problem. One Drive was enabled via settings to boot when Windows starts. I have now disabled this option so that One drive does not start up with Windows at the same time. Then turn One Drive off in the system tray. Then reboot and that went smoothly now. Then I turned the PC off and also that went perfect. As a final test and as the ultimate proof that there is a bug in One Drive I'd restarted the PC and One Drive re-enabled to boot at the same time with Windows. The result was that the PC does not want to reboot again and DOES NOT turn off again. Then finally I did cold stop again, then reboot, shut down One Drive again and reboot and switch off is back to normal. So in my case One Drive was the issue causing the described trouble!
Renlei I have OneDrive disabled at launch, but that doesn't solve the problem.
Not ONLY disable One Drive at startup but ALSO disabled it entirely.
- Spoiler
Renlei wrote:Hi, I had same issue in Build 18999.vb_release 191004-1432 and published this in Dutch to the Community. Now I have good news because the problem (in my case) is solved! Please read below:
I recently ( a few days ago) reported that Windows 10 did not want to reboot but also did not want to shutdown. PC stays on!! Only with cold stop the PC can be turned off (keep on/off button pressed) I have found out that One Drive is causing this problem. One Drive was enabled via settings to boot when Windows starts. I have now disabled this option so that One drive does not start up with Windows at the same time. Then turn One Drive off in the system tray. Then reboot and that went smoothly now. Then I turned the PC off and also that went perfect. As a final test and as the ultimate proof that there is a bug in One Drive I'd restarted the PC and One Drive re-enabled to boot at the same time with Windows. The result was that the PC does not want to reboot again and DOES NOT turn off again. Then finally I did cold stop again, then reboot, shut down One Drive again and reboot and switch off is back to normal. So in my case One Drive was the issue causing the described trouble!
Thank you, i will test this and report back
- Thank you, feel free to add your system details using "add similar feedback" to this
https://aka.ms/AA67uo7
I too had the same problem. This is how I solved it (in my case): I changed the virtual memory setting to "NO PAGING FILE". Then Restarted. I had to force Shutdown again, but after rebooting, Shutdown / Restart behaved normally. I then restored the paging file in virtual memory, and the problem has not recurred. I suspect that there is an incompatibility in 18999 with paging files created by another build.
- Thank you, that's a great info, I think you would add this to the feedback as well. i'll try it too on my PC 🙂
Same here but sometimes it does shutdown ok and restart ok but mostly it's a problem.HotCakeX
dwright0987 wrote:Same here but sometimes it does shutdown ok and restart ok but mostly it's a problem.HotCakeX
Hi, thanks,
yes apparently if after a computer start we hit the restart again without spending so much time on Windows and doing anything , then the restart or shut down process will be normal
The suggestion to restart immediately after getting a successful restart solved my problem. Thanks HotCakeX
