Forum Discussion

MVP

Oct 09, 2019

Solved

[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring

UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart. https://blogs.windows.com/windowsexperience/...

Eddie Leonard
Oct 19, 2019
HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!

-Eddie

Brass Contributor

Oct 19, 2019

Confirmed, all solved with Cumulative Update 19002.1002 !

Copper Contributor

Oct 21, 2019

so if it is solved, how do i get the update if my computer wont restart??? MDM-1

HotCakeX
MVP
Oct 22, 2019
shawnpenoyer
You can use the methods above to do it

https://techcommunity.microsoft.com/t5/Windows-Insider-Program/FIXED-Can-t-Restart-or-Shut-down-my-PC-Windows-10-insider-build/m-p/924495/highlight/true#M2985
- shawnpenoyer
  Copper Contributor
  Oct 22, 2019
  I have tried every possible scenario listed, with using the logout and update with the start button... it seems to install the update , but then gets locked up on the Black HP screen and never moves past this... tried this again last night and left it until this morning... no success. VERY FRUSTRATINGHotCakeX
  - HotCakeX
    MVP
    Oct 23, 2019
    By the way new build released
    
    https://blogs.windows.com/windowsexperience/2019/10/22/announcing-windows-10-insider-preview-build-19008/
    
    grab it from
    https://uupdump.ml/known.php
    
    (all the links from there are official and come from Microsoft servers)
    and to a Clean Install. because it includes the fix.
MDM-1
Brass Contributor
Oct 22, 2019
Simple, you already have the solution in the post just above yours.
Just use CMD restart command when asked to restart for the update, and that's it...
- shawnpenoyer
  Copper Contributor
  Oct 22, 2019
  Ive done this literally dozens of times without successMDM-1

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