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Aaliyahob's avatar
Aaliyahob
Copper Contributor
May 19, 2026

Windows Hello not working

Can anyone help?

I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. My fingerprint reader and camera did not appear. When I opened settings, it told me that neither option was available. I checked device manager, and it said both devices were working properly.

security

2 Replies

  • Alexnp's avatar
    Alexnp
    Copper Contributor
    May 26, 2026

    After it boots up, go to Settings > Accounts > Sign-in options. The options for Windows Hello Face and Fingerprint should now be available to set up again.

  • KapilArya's avatar
    KapilArya
    MVP
    May 24, 2026

    Make sure the Group Policy setting Allow users to log on using biometrics is enabled.

    The policy can be located at 

    Computer Configuration > Administrative Templates > Windows Components > Biometrics.

    If issue still persists, you can refer other suggestions in this fix:

    https://www.kapilarya.com/windows-hello-not-working-in-windows-11-10

    Let us know if this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.