Forum Discussion
Windows 11 update KB5028254 issue
Dom018
nirradical
I found a previous issue from a couple of years ago exactly like this but with a windows 10 update, they were unable to fix the issue exactly like we are having with this update, microsoft was unable to help them trying many things, in the end the people with the problem, booted to the startup troubleshooter menu and reset there pc's, I have done this on both my systems. One I was able to keep my personal files and the other must of had a corrupt image file as I had to do a complete reinstall of windows 11, I have updated both systems and so far no issues at all....
The issue itself is apparently caused by a conflicting software with the new update and resetting the pc will remove all the added software that loads on bootup and I had to reinstall alot of programs but now it is so far running good and I have updated to this latest preview update straight away checking for updates to make sure....
anyone with this issue, I suggest you do a system reset - keeping your personal files and reinstalling any removed software as restoring to a previous save point eventually causes the same issue when you boot up again...
also doing it from when i was able to access windows didnt seem to work, I had to do it from the blue background - startup troubleshooting screen. so going to the login screen then holding down the left shift button and clicking on restart in the bottom right then once it starts up, click troubleshoot - reset this pc - keep my files....
hope this helps anyone with the issue