Forum Discussion
Windows 11 Update 24H2 update stuck at 31%
Hello everyone. I'm updating my windows 11 23H2 to 24H2; as it was listed in my windows update already. When I use windows update, it was stuck at Installing-25%. Thus I used the offline installer (using ISO). Using ISO, it stuck at 31%.
I tried every solution listed in websites, but no luck.
I tried uninstalling device with yellow exclamation mark in device manager, perform sfc scannow, stop and restart windows update, but no luck. I also tried changing the background intelligent transfer service (BITS) to start running automatically, also no luck. No problem code or gibberish codes came out. Only the installation stuck at 31%, even after I let it be for 2 hours. How to solve the problem ya?
Here's the screenshot:
Here are my laptop specs:
HP ProBook 440 G7
Intel core i5 10210u 1.6 GHz
Intel UHD graphics
Ram 8gb
SSD Samsung EVO 860 SATA 1TB
Windows 11 23H2
Thank you!
5 Replies
Since your update is stuck at 31%, it's often due to a specific driver, system file, or corruption issue. The in-place upgrade method or Windows Repair tool tends to work well when traditional troubleshooting doesn't.
Backup your data. Boot from the ISO (create a bootable USB with the Media Creation Tool). Choose Upgrade option to repair Windows without losing files. Alternatively, do a clean install, but this will require reinstalling applications.
Pause updates → Delete C:\Windows\SoftwareDistribution\Download → Restart the service net stop wuauserv + net start wuauserv → Retry the update.
I got the installation through! I use this method:
Clean Boot Before Running ISO
Booting with minimal services can eliminate interference.
Press Win + R, type msconfig, go to Services tab.
Check Hide all Microsoft services, then click Disable all.
Go to Startup tab → Open Task Manager → Disable all startup items.
Reboot and run the ISO installer again.
Thank you microsoft copilot!
thx for the update
