Windows 11 Search Menu shows a placeholder on my profile picture

Question

Dear all,&nbsp;Whenever I open the Windows 11 Search, it shows my user profile picture as a placeholder item, even though I have a profile picture since forever:&nbsp;&nbsp;This issue is intermittent and sometimes shows my profile picture. However, it annoys me whenever it reverts back to a placeholder of the initial letter of my name.&nbsp;This has been a problem for me with Windows 11, since I upgraded to it back in 2021.&nbsp;I have tried to change my profile picture countless times in order to circumvent this issue, but to no avail.&nbsp;I have run DISM, SFC, also to no avail.&nbsp;Can you assist me on this?&nbsp;Kind regards,&nbsp;Gonçalo Pinto&nbsp;

reza_ameri · Answer

Are you using Microsoft Account?Have you installed all updates for Windows?Make sure report this issue as a bug in the Feedback Hub app.

goncalo_nspinto · Answer

Yes - email address removed for privacy reasonsYes - currently running 23H2Yes - already done so, countless times.

reza_ameri · Answer

Try performing Clean Boot and see if you are observing this behavior?

Have a look at https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

goncalo_nspinto · Answer

Already tried it.Does not work.I need to remind you this problem is intermittent, as usually during the night, the profile picture appears correctly.There's a post in Feedback Hub explaining this exact behaviour.Thank you so much for helping me on this. Please do not give up on me 🙂

reza_ameri · Answer

Thank you for the confirmation, like what you said I believe this is a bug and since it is in the Feedback Hub app, hopefully it will be investigated and resolve in the future updates.

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Windows 11 Search Menu shows a placeholder on my profile picture

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