Forum Discussion

Copper Contributor

Sep 30, 2023

Windows 11 Search Menu shows a placeholder on my profile picture

Dear all, Whenever I open the Windows 11 Search, it shows my user profile picture as a placeholder item, even though I have a profile picture since forever: This issue is intermitten...

configuration

Features

Reza_Ameri

Silver Contributor

Sep 30, 2023

Are you using Microsoft Account?
Have you installed all updates for Windows?
Make sure report this issue as a bug in the Feedback Hub app.

Goncalo_NSPinto
Copper Contributor
Oct 01, 2023
Yes - email address removed for privacy reasons
Yes - currently running 23H2
Yes - already done so, countless times.
- Reza_Ameri
  Silver Contributor
  Oct 01, 2023
  Try performing Clean Boot and see if you are observing this behavior?
  Have a look at https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
  - Goncalo_NSPinto
    Copper Contributor
    Oct 02, 2023
    Already tried it.
    
    Does not work.
    
    I need to remind you this problem is intermittent, as usually during the night, the profile picture appears correctly.
    
    There's a post in Feedback Hub explaining this exact behaviour.
    
    Thank you so much for helping me on this. Please do not give up on me 🙂