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slugsies's avatar
slugsies
Copper Contributor
Jul 06, 2024

Windows 11 Can't Log In and Won't Let Me Set Pin

Hi all,

 

Just updated today to Windows 11. Upon my computer restarting, I got a 'sign in' button beneath my account instead of a box to enter my pin. When I sign in, it takes me to Microsoft account sign in and says "That Microsoft account doesn't exist". Before updating my PC, I changed the account associated with my Microsoft account to an Outlook one from the Gmail one I had been using, which is what comes up when I initially go to log in.

 

I go through the sign in process with my new email and it takes me to the Create a Pin screen. I click next and it says "Something went wrong. We weren't able to set up your PIN." It gives me the option to retry, which just takes me back to the "Something went wrong.", or "Skip for now", which takes me back to my computer's lock screen and makes me go through the whole process again.

 

What can I do to get back into my computer? I'm not reliant on it for work, but I do have important files and some games installed on there.

 

Thanks in advance.

  • slugsies's avatar
    slugsies
    Copper Contributor
    Update: I have reverted to Windows 10 and still having the same issue. I am now trying to reset the PC and it's asking for my password which I *know* I am inputting correctly as I changed it only earlier today and is displaying as incorrect. Fully at my wits end!
    • FredikG's avatar
      FredikG
      Copper Contributor

      Received my new pctoday windows pro installed. I cannot get to enter a pin as the busy icon turns without stopping and l am stuck in nomans land. slugsies 

      • FredikG's avatar
        FredikG
        Copper Contributor
        Waiting for Microsoft to get back to me.

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