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DeanTechHelp's avatar
DeanTechHelp
Copper Contributor
Sep 06, 2023

Windows 11 can't detect bluetooth

Have added many speakers and headphones in the past no problem.

 

A week or so ago I lost the "turn bluetooth on or off" option.

 

No bluetooth device appears in the driver list.

 

The PC seems to think it doesn't have bluetooth capability.

 

What caused this and what should I do?

 

Thank you!!

  • DeanTechHelp's avatar
    DeanTechHelp
    Copper Contributor
    Just ran the Bluetooth troubleshooter and it said "Bluetooth is not available on this device. Please try using an external adaptor to add Bluetooth capability to this computer."

    About two weeks ago Bluetooth was working fine.
    • Deleted's avatar
      Deleted
      It can't detect the drivers.. that means somehow the drivers were removed..
      • DeanTechHelp's avatar
        DeanTechHelp
        Copper Contributor
        Amazing installing the Bluetooth driver didn't work (my last message was sent *after* that, but updating the bios did). Thank you!

        Any idea what happened, in layman's terms?
  • Check with Device Manager, if Bluetooth driver is installed or if it is having any error?

    You can also try updating the driver from there to resolve this.
  • Thanks for sharing!

    Wondering if this is a laptop or a desktop, trying to find a way to detect what is the driver name and find a download link,

    Thanks,

    Shawn
    • DeanTechHelp's avatar
      DeanTechHelp
      Copper Contributor
      Hi it's a laptop. Happy to follow instructions to find the information you want. Thank you for your help.
      • Deleted's avatar
        Deleted
        Thanks for sharing and may I ask for the model/specs please.

        Thanks!

        Shawn

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