Forum Discussion
Windows 11 24H2/25H2 System Freeze After January 2026 Updates – Lenovo ThinkPad G2
Dear Microsoft Support Team,
We would like to raise a high-priority technical support case regarding a stability issue observed after installing the January 2026 cumulative updates on our Windows 11 devices.
Environment Details:
- Device Model: Lenovo ThinkPad G2 (multiple units)
- OS Versions: Windows 11 24H2 and 25H2
- Update Installed: January 2026 Patch Tuesday cumulative update (KB number can be provided)
- Deployment Method: WSUS / Intune / Windows Update (specify accordingly)
- BIOS Version: (Installed Latest available from Lenovo)
Issue Description: After installing the January 2026 cumulative updates, devices intermittently experience a complete system freeze. The system becomes fully unresponsive:
- Mouse and keyboard input stop responding
- No BSOD is displayed
- Task Manager cannot be opened
- System recovery is only possible via hard reboot (power button)
Frequency: The issue occurs randomly, both during active use and idle state. Multiple users across our environment are impacted.
Troubleshooting Performed:
- Reinstalled OEM-certified Lenovo display drivers
- Disabled Fast Startup
- Ran SFC and DISM health checks (no integrity violations)
- Updated BIOS to latest version
- Setting power idle mode, then work normally
Request:
- Please confirm whether this is a known global issue under investigation.
- Advise if any hotfix, Known Issue Rollback (KIR), or registry-based mitigation is available.
- Provide guidance on additional diagnostic logging required at kernel or driver level.
- Confirm whether crash dump analysis is recommended for this scenario.
We are prepared to provide additional diagnostic logs, memory dumps, or reproduction steps upon request.
Kindly treat this as a priority case due to multi-user impact in a production environment.
Thank you for your support.
#Windows11, #Windows 11 24H2,
Windows Update, Cumulative Update, System Freeze, Lenovo ThinkPad, Display Driver, Enterprise
30 Replies
- itachiobitoCopper Contributor
it seems to be fixed, issues are gone for my Acer, see my former post
PS C:\WINDOWS\system32> Get-HotFix | Select-Object HotFixID, Description, InstalledOn
HotFixID Description InstalledOn
-------- ----------- -----------
KB5066128 Update 05.04.2026 00:00:00
KB5054156 Update 05.04.2026 00:00:00
KB5079473 Security Update 05.04.2026 00:00:00
KB5077869 Security Update 11.02.2026 00:00:00
KB5083532 Security Update 05.04.2026 00:00:00
- ArthurParkIron Contributor
This still does not work, unfortunately
- AJS_NLCopper Contributor
I see that I'm not the only one having this issue.
what I am missing is any feedback from Microsoft
please come with a solution - SovranoCopper Contributor
This is happening to our Lenovo P14 fleet as well , we have been uninstall updates as a temporary fix since January which is not sustainable, bios, driver updates doesn't work, disabling fast start doesn't work either, this is a high priorty issue that needs to be fixed
- makadiadhaval88Copper Contributor
I have Lenovo ThinkPad E15 and facing the same issue. If anyone has any solution please let me know.
Thanks in advance for your help.- ivankrCopper Contributor
For the moment, only switching off "Turn off hard disk after", "Sleep after" and "Turn off display after" in the Power Options works as a workaround. Feb 2026 and Mar 2026 security updates do not solve the issue. Rolling back the Lenovo Power and Battery Driver to the previous version (10.2.2.6) does not work as well.
- Da-ikenCopper Contributor
I have same weird freezes with a HP Victus 16 Laptop (Ryzen 7840HS, 4070m).
Not sure if it's another hardware defect (I actually had to replace the motherboard once due to freezes, but everything ran perfectly for over three months). These freezes seem different because before, nothing worked at all, and gaming was impossible. Now it freezes sporadically (the mouse and input stop responding, and then Windows is completely unresponsive, although video and streaming often continue). All the latest updates are installed (as of March 12, 2026). I haven't checked KB5077241 yet, as recommended here. I'll do that soon.
- yaashulCopper Contributor
I am still having these problem anyone find the solition?
- jan_mynarikCopper Contributor
Try to install KB5077241 optional update and let me know if it helps. Unfortunately I did two changes (see my comment from Mar 04) and I can't distinguish which helped. It is 8 days without a freeze now.
- jan_mynarikCopper Contributor
It is more than 4 days since the last freeze. I installed the optional KB5077241 and also set "screen off time" (sorry for probably wrong label, we have Windows in Czech language) in power management to one hour. If it really helped (we will see after a few more days/weeks) my guess is the screen-off change.
- humphreybumble78Copper Contributor
Since the beginning of 2026 (presumably following update KB5074109), we have been observing a massive surge in "static freezes" across a wide range of Lenovo notebooks, including models such as the P16 Gen 2, T14 Gen 4, and T14 Gen 2a.
The devices 24H2 simply freeze at random, displaying the last static image on the screen. In some cases, the system recovers after 10–20 minutes and the mouse becomes responsive again, but often hard shutdown via the power button is the only way out. This situation is extremely frustrating and is leading to significant data loss when documents are not saved prior to a freeze. For a corporate environment, this is an unacceptable and deeply unsatisfactory situation!
What we have tried so far: We have already attempted several troubleshooting steps, but the issue persists:
Firmware & Drivers: Our BIOS versions are fully up to date, as are all system drivers.
Windows Updates: All latest Windows updates have been applied. Neither the initial out-of-the-box updates nor the cumulative February update have provided any improvement.
Power Settings: Power-save mode is of ... etc ....
Next Steps: What further actions can we take to mitigate or resolve this?
Root Cause: Is the January update (KB5074109) confirmed as the cause of these random static freezes?
Known Issue: Is this a known issue specifically affecting Lenovo hardware, and is Microsoft already working on a fix?
Any other updates on this are highly apricated
- mahendra2025Copper Contributor
Hello everyone, I found something in Lenovo Vantage.
I have around 15 units of ThinkPad E14 Gen 2 that are freezing, and I noticed they all have the same update from Lenovo Vantage, as shown in the picture.
Could this be related?
Does anyone have any idea how to roll back or uninstall this update? I’ve tried searching but haven’t found anything yet.
- humphreybumble78Copper Contributor
Microsoft – what is going on? Since the beginning of 2026 (presumably following update KB5074109), we have been observing a massive surge in "static freezes" across a wide range of Lenovo notebooks, including models such as the P16 Gen 2, T14 Gen 4, and T14 Gen 2a.
The devices simply freeze at random, displaying the last static image on the screen. In some cases, the system recovers after 10–20 minutes and the mouse becomes responsive again, but often hard shutdown via the power button is the only way out. This situation is extremely frustrating and is leading to significant data loss when documents are not saved prior to a freeze. For a corporate environment, this is an unacceptable and deeply unsatisfactory situation!
What we have tried so far: We have already attempted several troubleshooting steps, but the issue persists:
Firmware & Drivers: Our BIOS versions are fully up to date, as are all system drivers.
Windows Updates: All latest Windows updates have been applied. Neither the initial out-of-the-box updates nor the cumulative February update have provided any improvement.
Power Settings: Power-save mode is of ... etc ....
Questions for Microsoft:
Next Steps: What further actions can we take to mitigate or resolve this?
Root Cause: Is the January update (KB5074109) confirmed as the cause of these random static freezes?
Known Issue: Is this a known issue specifically affecting Lenovo hardware, and is Microsoft already working on a fix?
Any other updates on this are
highly apricated
- ivankrCopper Contributor
We have the same issue with multiple Lenovo ThinkPad E14 Gen 2 across the organization (more than 10 cases reported). All of them are on Windows 11 25H2 with the latest updates and drivers. What I noticed is that it happened more frequently on the battery and when the laptop is left unattended, even for 2 minutes. I assume the freeze occurs when the laptop is trying to enter sleep state or turn the screen off on timeout due to inactivity. I tried to uninstall the January 2026 update (KB5074109), install out-of-band update KB5077744, and finally, when the February 2026 update KB5077181 was released, I installed it over KB5074109 - none of this worked. What worked well: a system restore to a point before the KB5074109, but unfortunately, most laptops don't have such a restore point.
Additionally, I installed the February 2026 update on the laptop, which does not have the January 2026 update - no freezes within 1 day, but I keep watching.
The issue started appearing just after the January 2026 update, happening randomly, and only on ThinkPad E14 laptops. We have other laptop models - they are working fine.
I am ready to collect/provide any logs, try workarounds, and support in any way to find the solution.
Asking Microsoft to pay attention to this issue.