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Question
Jun 01, 2025Copper Contributor
Win11 file explorer keeps resetting to the top at random moments
Win version : Win11 23H2 Ever since i upgraded from win10 to win11, i have had this extremely annoying problem where win explorer will suddenly reset to the top of the folder. E.G. If i scroll halfw...
swestlake
Sep 27, 2026Copper Contributor
This same problem has been reported in Windows 10. There are reports going back to 2017. I have never seen a satisfactory answer - i.e. an action that actually definitively fixed the problem on someone's PC, or a conflict actually diagnosed to cause the problem.
For example some people blame shell extensions without naming any. I used ShellEvView to disable all of them (including Microsoft ones) and the problem persisted.
Update
I can now tell you of one specific app that can cause this: Synology Cloudstation: When reconnecting to the server it notifies Explorer to redraw. If for some reason it repeatedly attempts connections you see the problem as described - the window keeps going back to the first file.