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Gwensdolyn's avatar
Gwensdolyn
Copper Contributor
Sep 19, 2024
Solved

Why I can't open the support content link after gamebar update?

Anyone has the same problem as me? The link in the following screenshot can't be opened.

  • Ensure that there are no restrictions or settings that might prevent the Game Bar from opening links, like parental controls or third-party security apps.

12 Replies

  • Costa_Rica's avatar
    Costa_Rica
    Copper Contributor
    If you have question about Xbox Gamebar, please start a new post here or from the answers forum.
  • Aaronfg's avatar
    Aaronfg
    Copper Contributor
    Ensure that there are no restrictions or settings that might prevent the Game Bar from opening links, like parental controls or third-party security apps.
  • Chelleai's avatar
    Chelleai
    Copper Contributor
    If the links are intended to open in a web browser, try copying and pasting the URL directly into another browser (like Chrome, Firefox, etc.) to see if it works there.
    • Aboondwn's avatar
      Aboondwn
      Copper Contributor
      What kind of settings to be made for this?
  • Sendall's avatar
    Sendall
    Iron Contributor
    1.Check Internet Connection: Ensure that your internet connection is stable and working correctly.
    2.Restart Game Bar: Close the Game Bar and restart it to see if that resolves the issue.
    3.Update Windows: Make sure your Windows operating system is up to date. Sometimes, dependencies or fixes might be available in a newer update.
  • LeiaKn's avatar
    LeiaKn
    Iron Contributor
    If you have browser extensions, especially ad blockers or privacy tools, they might be blocking the link. Try disabling them temporarily.
  • Rewaina's avatar
    Rewaina
    Brass Contributor
    It's worth checking forums or community pages like Reddit or the Xbox support site to see if other users are having similar issues after the update. Sometimes, there are widespread issues that Microsoft may be working to resolve.
  • Michems's avatar
    Michems
    Copper Contributor
    Ensure that your internet connection is stable and that you can access other websites. If your connection is weak or intermittent, it could affect your ability to open links.
  • Eommy's avatar
    Eommy
    Silver Contributor

    1.Check Internet Connection: Ensure that your internet connection is stable. If you're experiencing connectivity issues, it may affect your ability to open links.

    2.Game Bar Settings: Sometimes, settings within the Game Bar can be adjusted or reset. Open the Game Bar and check if the settings related to support or links have been changed.

     

    3Clear Cache and Cookies: If you’re trying to open the link in a web browser, clearing the cache and cookies may help resolve any load iss.ues.

  • Norainh's avatar
    Norainh
    Copper Contributor
    Sometimes, after an update, certain features may not function correctly. Make sure your system and all relevant applications (including the Xbox Game Bar) are fully updated. Please check for Windows updates and Xbox Game Bar updates in the Microsoft Store.

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