Forum Discussion
White Icons on Windows 11 – IconCache.db Rebuild Did Not Help
Hello everyone,
I would need your help regarding an icon display issue on Windows 11.
For the past few months, most of the icons on our Windows 11 devices have been appearing as white/blank icons. The issue is also present on the server.
For example, the icons for File Explorer and Command Prompt (CMD) are also affected.
I have already tried rebuilding the IconCache.db file, but unfortunately, this did not resolve the issue.
Does anyone have any idea what could be causing this problem or any solution I could try?
Thank you in advance for your help.
3 Replies
Hi Jamony
Thank you for your response.
I've already tried DISM, but it didn't work. However, I've noticed that local accounts on the computer aren't affected, whereas all AD accounts are affected.Because this affects several Windows 11 machines and a server, and rebuilding IconCache.db did not help, I would first look for a shared configuration rather than repeat the same cache cleanup everywhere. On one noncritical affected PC, compare the icon on the actual executable with its shortcut, then test the same items from a new local user profile. That separates a broken shortcut or user-specific setting from a problem affecting the whole machine. If Windows components have incorrect icons across profiles, use an elevated terminal to run DISM.exe /Online /Cleanup-image /Restorehealth, followed by sfc /scannow after DISM completes. Record both results rather than assuming repairs succeeded. Compare affected machines for a common image, customization software, policies, and the approximate start date. Treat server changes separately with a backup and maintenance plan. Screenshots and exact Windows versions would help distinguish missing icons from missing application files.
Hi Jamony
Thank you for your response.
I've already tried DISM, but it didn't work. However, I've noticed that local accounts on the computer aren't affected, whereas all AD accounts are affected.
