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mgsargent1968's avatar
mgsargent1968
Copper Contributor
Jun 25, 2026

Weird Internet Connection Setup Issues

Hi All,

 

I'm experiencing something quite weird in Windows 11 on a Surface Pro 7. I have created 2 videos with viewing link below. 

 

Video 1

Shows me connecting to my router, but what's actually going on here is quite odd. 

https://www.dropbox.com/scl/fi/lxj12qcocy4ihw75b2g95/2026-06-26-15-27-43.mp4?rlkey=p9yd2pig0gai5wg09kumuag06&st=e2z8nsqf&dl=0

 

Video 2

Then, after some time of successful connectivity, it drops out, and then more weirdness. Eventually I am forced to restart. I'm stumped. I even tried a repair install, but no luck. Any suggestions? Thanks.

https://www.dropbox.com/scl/fi/zzyvwqhyy5npv190m9apa/2026-06-26-15-23-34.mp4?rlkey=9fm6bk8d12tyfdirp5kg6flw4&st=evlqps8d&dl=0

 

 

configuration

1 Reply

  • Jamony's avatar
    Jamony
    MCT
    Jul 06, 2026

    Hi, on a Surface Pro 7 I’d start with the Surface firmware and Wi-Fi driver stack before going deeper. Forget the Wi-Fi profile, run Network Reset, update Surface drivers/firmware, and test against another SSID or a USB-C Ethernet adapter. If the issue continues after a repair install, Event Viewer WLAN AutoConfig logs and router DHCP logs may show whether the disconnect starts on Windows or the network side.