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csadowski's avatar
csadowski
Copper Contributor
Mar 04, 2022

W11 Insider Preview Build 22567.ni_release.220225-1325 - File Explorer causes Critical Process Died?

This is a new one. Opening the File Explorer after a certain period of time, probably like 10 minutes or so, causes a Critical Process Died screen and then my PC has to reset. Has anyone else in the Insider program ran into this?

Update management

13 Replies

  • jimhervier's avatar
    jimhervier
    Copper Contributor
    Mar 08, 2022

    II experience the issue below :

    Right clicking the mouse on the start icon causes the main menu bar crashcsadowski 

  • Lozzad23's avatar
    Lozzad23
    Copper Contributor
    Mar 07, 2022

    csadowski Same issue here... although the error occurs as soon as Explorer loads.
    Seems just about everything else works fine, until you launch Explorer.

     

    Waiting to see if there's a solution that does not involve rolling back or starting again from scratch.

    • Lozzad23's avatar
      Lozzad23
      Copper Contributor
      Mar 07, 2022

      Started with "DISM.exe /Online /Cleanup-Image /Restorehealth" which did not fix the error.
      Did notice one change though, Windows Hello performance, if face not immediately recognized, the following PIN or facial recognition resulted in immediate failure, before the desktop is loaded.

       

      @csadowski I'm interested what the "couple other things" were, since DISM and SFC have not on their own resolved the issue, for me at least?

      Cheers, Lawrie

      • Lozzad23's avatar
        Lozzad23
        Copper Contributor
        Mar 08, 2022

        In frustration, I tried what UtkanS suggested higher in the thread, removed the previous Feature Update, then the issue is gone, back to normal operation.
        Thank you UtkanS!

  • csadowski's avatar
    csadowski
    Copper Contributor
    Mar 06, 2022
    Idk what exactly fixed it, but I ran DISM restore health, sfc /scannow, and a couple other things and it works now???
  • dboreham's avatar
    dboreham
    Copper Contributor
    Mar 06, 2022

    csadowski same issue here fwiw but often it crashes immediately upon logon. Sometimes the machine will cycle through green screen crash / reboot / login / crash several times before it stays up.

    • Carl_MT's avatar
      Carl_MT
      Copper Contributor
      Mar 06, 2022

      dboreham Exactly the same for me - it was one of those cycles that seemed to have corrupted the driver cache and meant I had to re-install completely.  All of the recovery options were useless BTW, only thing I could do was install fresh from a USB.

  • Etienne Fortin's avatar
    Etienne Fortin
    Copper Contributor
    Mar 06, 2022

    csadowski same thing here. In the previous build right clicking on the start menu icon would make explorer.exe crash. Wonder if it's related.

     

  • apanic386's avatar
    apanic386
    Copper Contributor
    Mar 05, 2022

    I have exactly the same issue. I don't have to wait for a certain period though. The computer crashes as soon as I'm trying to start File Explorer.

  • Carl_MT's avatar
    Carl_MT
    Copper Contributor
    Mar 05, 2022

    csadowski I have exactly this issue, had to rebuild and start again, once 22567 installed had the same issue again.  Uninstalled update and paused builds to fix.

  • UtkanS's avatar
    UtkanS
    Copper Contributor
    Mar 05, 2022

    I just reproduced this scenario and fixed this situation by uninstalling feature update.