Forum Discussion

MKr's avatar
MKr
Copper Contributor
Dec 20, 2024

USB Type C cable connected mouse not working

 

Hi,

 

My New Mouse is not working in wireless mode or with USB Type C cable connected since I updated to 

Edition Windows 11 Home Single Language
Version 24H2
Installed on ‎13-‎12-‎2024

 

Processor 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
Installed RAM 8.00 GB (7.79 GB usable)

Please help fix this.

 

Thank You

device management
Update management

1 Reply

Sort By
  • GabrielMartinez's avatar
    GabrielMartinez
    Iron Contributor
    Apr 05, 2025

    1. Basic check 
    desktop solution: change a USB-C port try to change a USB-C cable test 
    2. Power management settings 
    Right-click Start Menu → Device Manager 
    Expand "Universal Serial Bus Controller" 
    Right-click on each "USB Root Hub" → Properties → Power Management 
    Uncheck the box "Allow computer to turn off this device to save power" 
    3. Driver updates 
    Find "Mouse and other pointer devices" in Device Manager Right-click on your mouse → Update driver → Auto Search 4. Mouse and other Pointer Devices" in Device Manager 
    Right click on your mouse → Update Driver → Auto Search 
    4. USB Selective Suspend Settings 
    Control Panel → Power Options → Select Current Plan → Change Plan Settings → Change Advanced Power Settings 
    Find "USB Settings" → "USB Selective Suspend Settings" → Set to "Disabled" 
    5. BIOS Setting 
    Reboot Enter BIOS (at power on) Enter BIOS (press Del/F2 during boot-up) 
    Check USB related settings (e.g. set XHCI Hand-off to Enabled).

Resources