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adlerfamunite23
Jun 27, 2026Copper Contributor
ROG Flow Z13 IR Camera / Windows hello stopped after BIOS 302 update
I literally tried the steps clearly so that the only test to do for me that remains is my asus cloud recovery only if may be some of you may already tried my asus cloud recovery in this case I may not try and wait asus see all those conversations under this topic
- Loaded BIOS optimized defaults with F9, saved and restarted.
- Checked Device Manager, IR Camera is detected.
3 Uninstalled the IR Camera driver (from device manager) and restarted. Windows detected it again.
4) Installed the camera/IR driver from the ASUS support website and restarted.
5)Removed Windows Hello face recognition.
6)Removed biometric devices from Device Manager and restarted.(face recognition unit driver)
7)Checked Windows Biometric Service, it was running.
8)Restarted the biometric service and the biometric device came back.
But still the windows hello does not act at all when it sees my face no matter the place the center your face got still stuck - And then I even tried to download fresh windows by myasus recovery by cloud not with locals ,but still no result
- I wonder now even myasus can not solve the issue is it worth then waiting for windows updates and asus new bios update or is there a way to recreate this corrupted communication break between motherboard - code - ir driver - ir sensor miscommunication , the hardware itself works normally by turning on its white light rgb camera but until windows hello and then no ir triggering , I called asus and they said that if there was a hardware issue with either ir or rgb camera there would an error like issue with detecting any camera at all but mine is not the case because before the bios 302 that was working completely fine please help me and asus adviced me as well to ask for a remote session with microsoft support to help eliminate more efficiently whether its windows related or completely with the bios itself and need to wait for bios new update
- thank you in advance
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