Forum Discussion
adlerfamunite23
Jun 27, 2026Copper Contributor
ROG Flow Z13 IR Camera / Windows hello stopped after BIOS 302 update
I literally tried the steps clearly so that the only test to do for me that remains is my asus cloud recovery only if may be some of you may already tried my asus cloud recovery in this case I may no...
Jamony
Jul 05, 2026MCT
Hi, after a BIOS update I would check BIOS settings first to make sure the camera or IR device was not disabled. Then in Windows, remove the camera and biometric devices from Device Manager, reinstall the ASUS chipset, camera, and biometric drivers, and set up Windows Hello again. If ASUS has a newer BIOS or a rollback option, that is worth checking before doing cloud recovery.