Forum Discussion
please help!! Windows PC problem
hello, I’m looking for help with my computer. Recently, I just moved across the country and I had to ship my computer. as soon as I booted it up after getting it there were green artifacts across my screen. My computer worked fine and i was able to play games despite that. Then my pc shut down i got the green artifacts once again but this time windows disabled my graphics card and i got error 43. there don’t seem to be any visible issues to the eye but perhaps internal. I did basically everything as far as my skill goes. For example, I tried to reinstall the drivers. I tried reseating the GPU. I checked the wiring. And I tried anything possible that I know of. I ended up trying to get help from my stepdad and after putting the computer on its side, it worked. But it stopped working again. I cannot tell if laying it down helped it at that moment or it was pure luck, but either way it stopped working once again. i’m a full time college student and i do my homework and gaming on that so i really need help. I was thinking that it was because of sagging in the GPU, but if that was the case, I feel as though my computer would be working while on its side as it was at first. So it seems there may be an issue i cannot pin point myself. I’m not very knowledgeable in this area. i have had this pc for 5 years and perfect condition until shipping. but it did work for days after getting it from shipping.
my specs
gpu : nvidia getorce rtx 3070
motherboard : b450 aorus pro wifi
cpu : amd ryzen 5 5600 x 6-core processor
2 Replies
To give you the short answer right away: Based on everything you've described—especially the green artifacts and how it behaved after being laid on its side—this is almost certainly a hardware problem with your graphics card, likely caused by physical damage during shipping. I know that's not what you want to hear, but I'll walk you through why I believe that and what your next steps should be.
Did you leave the GPU connected to the motherboard when shipping it?
If you disconnect the GPU, does the integrated graphics driver work?
It feels like either the GPU PCI lane or PCI socket on motherboard got damaged (bent or cracked during transport due to the weight of the GPU and vibration). You can check this (if possible) connect the GPU to other PCI lane. Does it work or does it not?
If possible try connecting your GPU to a friends computer. You can pinpoint what is exactly broken.
There are three possibilities: GPU PCI lane is cracked/bent, Motherboard socket got damaged or both.
Green artifacts and error 43 are tied to hardware issue.
