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Paul_Jacobson's avatar
Paul_Jacobson
Copper Contributor
Sep 04, 2023

My deleted Windows 11 account is messing up my current Windows 11 account!

Help! I need an expert Windows person to help me sort out my problem!

I was having problems with malware on my Lenovo laptop, so I created a new Windows 11 account. Then I deleted the old Windows account. The problem is this:

1. The old windows account does not exist.

2. I tried to "reclaim" my old account but it doesn't let me. I think someone else has taken that name.

3. My laptop computer's name is the OLD windows account name. It tries to connect to my old, deleted windows account. Since it can't (because it no longer exists, or because the name is now owned by someone else).

4. It doesn't properly save my data. Since it can't save it in the cloud it saves it in a download folder, but all the data is lumped together in one gigantic file, and all the data gets mixed up, and/or lost.

5. I have to continually reset up my desktop and reorganize my files. That's a real problem!

6. In order to fix the problem I believe I need to access the old Windows account and delete it, but I can't remember the password. I've tried guessing it, without success.

I could possibly create a brand new windows account, but I really don't want to do that. What are my options and which would be the easiest.

Please advise ASAP. Thank you,

Paul

  • Thanks for sharing the issue!

    Wondering if you are able to do a "in-place" upgrade by downloading the ISO From aka.ms/w11 and choosing "keep files".

    Thanks,

    Shawn
    • Paul_Jacobson's avatar
      Paul_Jacobson
      Copper Contributor

      Deleted 

       

      Should I do that for the old Windo 11, or the current one?

      Yes, God IS gracious!

      • Deleted's avatar
        Deleted
        Hi Paul!

        Thanks for sharing, you should do that for the one you want to use!

        In-place upgrade should fixx any corrupted files and stuff...
  • Paul_Jacobson's avatar
    Paul_Jacobson
    Copper Contributor

    Paul_Jacobson 

     

    Ok, so thanks everyone for your help. However, the problem still remains. 

    Is there someone on this forum, who could do a secure login to my computer to try to find out what is going on and how to fix it? I'm sure it's a little fix, but a big problem finding it.

    This is getting so frustrating! I've dealt with this problem for over a month. 
    Any help would be appreciated!

    Thank you, a frustrated beyond belief, Windows user.

    • Deleted's avatar
      Deleted
      Oh wow, I am not sure but can you just back up the files you want into a USB or somewhere else... just to make sure..

      Then do the ISO but instead press just keep files...
      • Paul_Jacobson's avatar
        Paul_Jacobson
        Copper Contributor
        At what point do I give my system the new name? I believe if I just restore my old files it will name the system the old name. Tell me if I'm wrong.

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