Forum Discussion
Microsoft store crash issue
When I use the Microsoft store if i navigate to any app who's listing doesn't have the blue get/install button in the top right (and/or having the grey "more info" tab) the store will open the page, load it and then crash after a few seconds.
Similarly if I source the installer for these apps from their host website (for example whatsapp's installer hosted on their site) the installer will attempt to contact the ms store, inform you of a failure, simply stating "something went wrong" and then attempt to open the store (which will then crash) or direct you to the online version of the store page, which will provide an identical .exe installer with the same behavior.
This issue first started after I did a windows restore (keeping files but not apps) a while back, I have attempted a windows re-install as suggested by ms support to no avail.
I've already tried the basic troubleshooting recommended by ms support (ws reset, relogging, PowerShell remove/re-install).
Any help that you can provide would be greatly appreciated, thank you for your time.
Example event viewer crash:
Faulting application name: WinStore.App.exe, version: 0.0.0.0, time stamp: 0x69cb090d
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.26100.8875, time stamp: 0xde7cc7c7
Exception code: 0xc000027b
Fault offset: 0x00000000008f9773
Faulting process id: 0x1878
Faulting application start time: 0x1DD15515B534E13
Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsStore_22602.1401.6.0_x64__8wekyb3d8bbwe\WinStore.App.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: db6f430f-de02-4e34-9dac-3c9102473588
Faulting package full name: Microsoft.WindowsStore_22602.1401.6.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Windows info:
Edition Windows 11 Education
Version 25H2
Installed on 13/04/2026
OS build 26200.8875
Experience Windows Feature Experience Pack 1000.26100.33
1 Reply
Because the crash happens only on certain product pages and survives Store re-registration, I’d stop repeating wsreset and PowerShell. The useful next step is to separate a damaged user profile from a system-wide Store/XAML problem.
Create a temporary local Windows account and open the same Store listing there. If it works, return to the original profile and use Settings > Apps > Installed apps > Microsoft Store > Advanced options: try Repair first, then Reset. Re-add the Store account afterward.
If it also crashes in the new account, perform a clean boot and test again; that rules out security, overlay, and shell software interfering with WinStore.App.exe. Then run DISM /Online /Cleanup-Image /RestoreHealth, followed by sfc /scannow, and install all Windows and Microsoft Store app updates.
Keep the matching Application Error event and exact Store package version. If the crash remains in a clean boot and new profile, send those details through Feedback Hub or Microsoft Support; that points away from account state and toward the current Store/Windows build.
