Forum Discussion

cam3's avatar
cam3
Occasional Reader
Jul 16, 2026

Microsoft store crash issue

When I use the Microsoft store if i navigate to any app who's listing doesn't have the blue get/install button in the top right (and/or having the grey "more info" tab) the store will open the page, ...
Application Management
Jamony's avatar
Jamony
MCT
Jul 16, 2026

Because the crash happens only on certain product pages and survives Store re-registration, I’d stop repeating wsreset and PowerShell. The useful next step is to separate a damaged user profile from a system-wide Store/XAML problem.

 

Create a temporary local Windows account and open the same Store listing there. If it works, return to the original profile and use Settings > Apps > Installed apps > Microsoft Store > Advanced options: try Repair first, then Reset. Re-add the Store account afterward.

 

If it also crashes in the new account, perform a clean boot and test again; that rules out security, overlay, and shell software interfering with WinStore.App.exe. Then run DISM /Online /Cleanup-Image /RestoreHealth, followed by sfc /scannow, and install all Windows and Microsoft Store app updates.

 

Keep the matching Application Error event and exact Store package version. If the crash remains in a clean boot and new profile, send those details through Feedback Hub or Microsoft Support; that points away from account state and toward the current Store/Windows build.