Forum Discussion
Microsoft Print to PDF Missing
Hi, In the last couple of weeks the Microsoft Print to PDF has dropped off my laptop.
I have tried everything suggested online already but I cannot get it to work.
I have a Samsung Galaxy Book 4 Edge with Windows 11 ARM64 and Snapdragon which I have only had since the beginning of Jan.
I am not very techie but I have tried the following based on other forums I have looked at:
Checked it is turned on in windows features - it is
Turned it off in windows features and restarted then turned it back on and restarted
Tried to reinstall in via add device but when I go to the list of drivers it isn't there so I cannot select it
Checked the print queue but it's not in there
Various things on command prompt including:
dism /Online /Disable-Feature /FeatureName:”Printing-PrintToPDFServices-Features” /NoRestart
dism /Online /Enable-Feature /FeatureName:”Printing-PrintToPDFServices-Features” /NoRestart
Updates to the powershell including:
Disable-WindowsOptionalFeature -online -FeatureName Printing-PrintToPDFServices-Features
Enable-WindowsOptionalFeature -online -FeatureName Printing-PrintToPDFServices-Features
I just get an error code: 0x800f0922
I also did a full factory rest of my laptop and NOTHING!!!!!!
I have just done a screen share with Microsoft and they reinstalled my office 365 but that did nothing and then I was told they couldn't help and to post here.
PLEASE can someone help me fix this as it is driving me crazy? I need to create PDF's of my invoices to make sure I get paid each month.
27 Replies
I use print to pdf invoices every day and bought a samsung galaxy book4 360 with ARM64 Processor. I tried using fox-it reader as this was my virtual pdf printer on my intel machine but learned they don't support it on ARM64 as most other software houses don't. I spent days trying to get a print to pdf solution that worked and that could retain the invoice filename(Microsoft PDF wiped it out). I found WIN2-PDF which sort of worked in that it printed out to pdf but the caveat was that it printed an advert on the last page on the invoice as it was a trial. After using a free fox-it reader for years this was annoying. In the end I couldn't stop laughing and kicked myself when I found a simple fix, from Word or Excel just save as PDF. It kept the invoice filename and retained the format of the invoice, happy days! Hope this helps someone's sanity!
The same thing happened to me and I read others in the thread below who had Microsoft Print to PDF mysteriously disappeared. But I have a Lenovo. But I read other users with differing computers having the same issue - Microsoft Print to PDF was no longer appearing as an option to select. After an hour of trouble-shooting I figured out that when I had to reinstall my printer a few days ago, instead of installing the printer itself I chose HP Smart (recommended) option and the HP Smart app hijacked my printer options. I uninstalled HP Smart app and all is good!! If you have HP Smart selected instead of the actual printer or a similar printing app in use, try uninstalling it. As soon as I did I could select Microsoft Print to PDF from the drop down again!!!!
Solved the same issue (missing PDF printer, WindowsOptionalFeature error code 0x800f0922) by installing the following, optional Windows updates:
- 2025-06 Kumulatives Update für Windows 11 Version 24H2 für x64-basierte Systeme (KB5060829)
- 2025-04 Vorschau auf kumulatives Update für .NET Framework 3.5 und 4.8.1 für Windows 11, version 24H2 für x64 (KB5056579)
(please use translation tool German -> your language of choice)
Solved the same issue (missing PDF printer, WindowsOptionalFeature error code 0x800f0922) by installing the following, optional Windows updates:
- 2025-06 Kumulatives Update für Windows 11 Version 24H2 für x64-basierte Systeme (KB5060829)
- 2025-04 Vorschau auf kumulatives Update für .NET Framework 3.5 und 4.8.1 für Windows 11, version 24H2 für x64 (KB5056579)
(please use translation tool German -> your language of choice)
okay, and then you had to install it also manually with windows update or did they come automatically ?
Not sure If I understand your question correctly. In Windows Update, the above mentioned updates were shown as optional updates. I chose them for installation and after the installation of the updates Microsoft Print to PDF was there again. Hope that helps.
I reinstalled the printer driver and it works fine now
i have the exactly same issue but only since 1 month. but we have Intel Machines.
all newly deployed Win11 24H2, before enrolled (2 month ago) had the printer like a charm
now all newly deployed printers dont have it. Exact same failure like described by this thread.
could also not install it back, through optional features gives me error code 0x800f0922 or neither with manual installation give me no Printer in the Update-List
Microsoft: Please fix this again...we need this functionalityhow darylajohh wrote, Add the printer manually with Windows Update the driver worked for me
In the end I went back through the troubleshooting with Microsoft and screenshared with them. they tried to do a fresh install via an ISO but it didn't work and it sent my laptop into a reboot loop. They then didn't help any further as they had no way to access the laptop anymore and basically said oh well nothing I can do here. So it had to be sent away to Samsung to be fixed. Whatever they have done has fixed the reboot loop and given me back to the Print to PDF feature. Not the best way to go about it but at least I got it resolved. Microsoft should really get a fix out for this as I can see many others across other chat forums with the issue
Here on the machines I installed, they all worked, after updating the printer list, it takes a few minutes for the updated list to appear, you have to wait
This is a known issue with Windows 11 24H2 and ARM64 devices like your Samsung Galaxy Book 4 Edge. The error 0x800f0922 occurs because the .inf files for the printer simply aren't there on disk Unable to install Microsoft Print to PDF printer on Windows 11 24H2 – Error 0x800F0922 - specifically the system is missing crucial driver files.
Open Command Prompt as Admin and copy-paste the following:
net stop wuauserv
net stop bits
net stop cryptsvcren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.oldnet start wuauserv
net start bits
net start cryptsvcAlso:
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannowReboot and again open Command Prompt as Admin:
DISM /Online /Enable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /All
-------
Try:
Microsoft Edge: Open any document, press Ctrl+P, select "Save as PDF"
Microsoft Word/Excel: File → Export → Create PDF/XPSI also have this issue, and it is affecting my organization's PC environment.
Current work around that worked:
- Control Panel > Devices and Printers > Add a printer
- Choose “Add a local printer or network printer with manual settings”
- Use port PORTPROMPT:
- Select Microsoft > Microsoft Print to PDF (if available)
Please fix Microsoft!!!
This worked for me too...thanks darylajohn...
Thanks darylajohn. It worked for me.
I have tried this one and unfortunately it is not there in the list for me to select. It is so annoying. I have spoken to Microsoft support who sent me here, most people here have sent me to Samsung Support which I did this morning. They have sent me back to Microsoft Support. Done that again this morning and they have had to escalate it now as they can't fix it. if I get a solution from the escalation I will post it here
Given your device is ARM64 and Windows 11 on Snapdragon, some features and drivers might have compatibility issues. If the above steps don’t work, reaching out to Samsung support or the Microsoft community forums for ARM-specific advice might help.
I should say I have had this laptop since January and it has worked fine right up until I went to create this month's invoice. I don't understand what has changed for it to suddenly stop working.
I am update with all my drivers and the windows update is also good. Not sure what else I can do.
Unfortunately, I don't have any other recommendations. All W11 24H2 that I've installed recently on Intel or AMD machines, the PDF printer is missing. But by updating the printer driver list, you can add it back. Unfortunately, your case is different, you use another architecture that doesn't have drivers available in the update, as you said. I've never used any ARM64 equipment until now.
Some features and drivers may not be fully compatible with Windows on ARM64, especially on Snapdragon-based devices. Ensure your Windows build is up-to-date and compatible. Sometimes, certain features are limited on ARM devices.
