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HillenL's avatar
HillenL
Iron Contributor
Aug 07, 2025

I'm trying to connect an older printer to a new windows 11 computer, and it's just not working..

I am using an HP LaserJet from the windows 7 era, a new life with my windows 11 pro machine. 

Windows 11 detects the printer instantly when I plug it in via USB. It shows up correctly by name in "Printers & Scanner ". However, it seems to be using a generic "Microsoft IPP Class Driver", When I try to print a test page , the job appears in the print queue for about 3-5 secs, says "printing" and then vanishes. No error message pops up, the printer itself does nothing. 

What should I do to help my case ?

accessibility
Application Management
configuration

2 Replies

  • Mazen_Amr's avatar
    Mazen_Amr
    Copper Contributor
    Aug 11, 2025

    Hi.

    This is a driver failure. you can uninstall the printer from device manger then install the HP driver from the official website .

  • docileom's avatar
    docileom
    Iron Contributor
    Aug 11, 2025

    If the HP driver isn't working, you might try installing a generic PCL or PostScript driver compatible with your printer model.

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