Forum Discussion
mhollandsworth1977
May 22, 2022Copper Contributor
iCloud for Outlook Incorrect Username or Password
I have posted this in the Apple forums, but thought I would try this community as well. I am on a Windows 11 computer, using Outlook 365. I am able to install iCloud successfully, and log into the c...
jmcrawf
Oct 21, 2022Brass Contributor
NEW UPDATE FOR OCTOBER 2022
A new Windows update, combined with an iCloud app update, confused the system again. The solution required resurrecting the step where iCloud setup gets run "As Administrator". It's still five minutes once you're used to bit, but yet, it's also a pain in the article. It would be great if Apple could just fix the issue.
Full details:
- Run iCloud setup as the logged-in iCloud user.
- Un-check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Disable the iCloud Outlook addin, close Outlook.
- Run Outlook as administrator, disable iCloud addin as per 3&4 above.
- Now /remove/ the iCloud addin, still as Administrator.
- Close Outlook (may need to reboot -- feel free to try both ways).
- Run iCloud setup as Administrator, enter password, confirm via 2fp
- If iCloud will not run, then it needs to be updated as part of the Windows update, and requires a reboot.
- In which case, reboot, and repeat step 8 above.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run iCloud setup as the logged-in iCloud user, enter password and confirm if needed.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook as administrator, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Manually add the iCloud Outlook Add-in from the file in %ProgramData%, typically:
- C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod32.dll
- Close options.
- The iCloud outlook add-in toolbar icon will say "wrong password" instead of "refresh".
- This is fine because Outlook was started as administrator and is using the wrong credential cache.
- Close outlook.
- Re-open Outlook as the logged-in user and it should now be happy and show "refresh".